HR Operations Administrator

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! 

Learn more about our unique benefit offerings here. 

Want to know more? You can learn about life at Wellmark here.

Job Description

The HR Operations Administrator is responsible for the administration and support of Human Resources systems, providing excellent customer service in response to employee and leader inquiries, managing HR intranet resources, and participating in process improvements. As a member of the HR Shared Services team, this position will also serve as a backup for payroll processing and HR compliance activities, with a strong focus on enhancing the employee experience in alignment with HR and organizational strategy. Ideally, you will have Workday HCM experience, but we’d still love to see your resume if you don’t! You will partner with the broader HR Shared Services team to deliver value to every employee at Wellmark.  

Qualifications

Required: 

• Associate’s degree or equivalent work experience. 
• 2+ years' experience in a Human Resources support role, with demonstrated knowledge supporting multiple applications (e.g. testing, troubleshooting and providing general systems support). Specific experience with Workday preferred. 
• 2+ years of demonstrated experience in a role responsible for delivering timely and proactive customer service and support; ability to communicate effectively, develop relationships, assess and anticipate needs and provide appropriate solutions. 
• Demonstrated understanding of various human resources functions and their associated business processes. 
• Proficiency with Microsoft Office products. 
• Excellent attention to detail and problem-solving skills; ability to identify process improvement opportunities and collaborate effectively with others to implement solutions. 
• Strong verbal and written communication skills; ability to run and review standard and ad-hoc reports, research and analyze information and effectively deliver findings to a variety of audiences. 
• Experience working with highly confidential information; well organized and exercises sound judgment in the handling of such information to maintain confidentiality of sensitive data. 
• Manages multiple priorities and time effectively; ability to multi-task and shift attention to new priorities quickly while maintaining accountability for deliverables. 

Additional Information

a. Responsible for operational HR system (e.g., Workday, ADP, Smart Recruiters, Cornerstone) administration activities related to business-as-usual HR processes and initiatives, such as open enrollment, performance management, learning and development, and compensation program processes, supporting timely and accurate execution of these programs. Perform system cleanup and maintenance on a schedule to improve system performance and employee and leader experience. Launch system announcements, reminders, and alerts to increase user awareness of early timecard deadlines and other time-sensitive events. 

b. Provide employees with timely and accurate responses related to Human Resources services and programs, which may include researching or working with others to determine the solution. Proactively partner with subject matter experts (SMEs) within Human Resources on more complex stakeholder inquiries, with a goal of gaining additional knowledge to enable answering questions independently. Use discretion and sound judgement to know when it is appropriate to engage other subject matter experts or escalate to leadership. Track details of inquiries to support process and program improvements, and share summaries of the status of various HR initiatives or programs. 

c. Review, approve, audit, and occasionally enter, transactions entered into HR Information Systems, including payment/tax elections, benefit changes and elections, and employee information updates, among others. Report issues and respond to stakeholder questions regarding transactions requiring additional follow-up. Monitor system issues and alerts, resolving in collaboration with HRIS team members. Provide routine reporting on a periodic basis. 

d. Provide HR system and user support