Job Description

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.

Summary:

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month. 

Primary Responsibilities:

 · Customer Service – provide front line employee support by assisting employees with HR related inquiries and questions. Primarily interacting with employees through our HR email ticket support portal system. 

· HRIS Administration – manage and review employee related transactions performed in Workday, our HRIS system. 

· Assist in investigating and addressing employee complaints and conducting internal investigations, including completion of appropriate documentation and investigative reports 

· Provide coaching/counseling advice to managers and employees on company employee relations best practices, policies, programs, and processes and how to respond to workplace issues appropriately and quickly 

· Ensure compliance with state and federal laws as well as company policy. Assist HR Leadership with EEOC, DOL and other legal claims as directed 

· Respond to unemployment claims for all company divisions as directed and provide appropriate reporting for key stakeholders 

· Make recommendations for resolution based on root cause analysis 

· Review and approve Workday disciplinary actions, terminations, leave requests and other workday transactions 

Required Skills: 

 · Strong critical thinking and problem-solving skills, including the ability to perform root cause analysis 

· The ability to work both independently and in a team environment 

· The ability to handle multiple deadline- driven responsibilities in a dynamic fast paced environment 

· The ability to maintain a high level of attention to detail 

· The ability to maintain the privacy and confidentiality of information viewed 

· Escalate as appropriate within team leadership structure and processes 

· Cultivate and maintain positive relationships with key stakeholders 

Required Education/Experience: 

 · Experience working in a fast-paced environment preferred. 

· Familiarity with employment law including but not limited to ADA, Leaves of absences, Title IX, etc. 

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts 
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:  

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment.  Each new employee is responsible for completing all training requirements.  Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public.  Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".