HR Business Partner

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Pager is revolutionizing the traditional healthcare journey and aims to serve as your "doctor in the family." As a virtual care collaboration platform, we provide a convenient, connected care experience that covers your health from all angles. Our goal is to simplify the healthcare decision-making process by enhancing accessibility, reducing costs, and making care straightforward and understandable. 

Our platform merges hi-tech AI (Artificial Intelligence) automation with hi-touch concierge services, creating an integrated, full-service experience. This includes triage, telemedicine, e-prescriptions, appointment scheduling, after-care follow-up, care advocacy, and customer service. Our omnichannel communications platform connects the healthcare ecosystem, bringing together a comprehensive care team of nurses, doctors, pharmacists, coordinators, advocates, and more in one place. We proudly serve over 23 million people across the United States and Latin America, partnering with leading payers, providers, and employers. 

As an HR Business Partner at Pager, you will be the trusted resource for employee relations, performance management, and for supporting our managers and supervisors. Partnering across the People Team to develop and deliver solutions to leaders and employees to support business objectives and outcomes. You'll work closely with leaders and departments to foster talent growth, cultivate a thriving organizational culture, and drive performance excellence. 

 
Key Responsibilities: 

• Proactively identifies, develops, and implements solutions with management that help cultivate a positive culture and fosters a high level of employee trust 
• Provides expertise on HR policies, compliance, procedures, and leading conflict resolution and corrective action as required to minimize risk to the company.  
• Supports employee advocacy by connecting with employees and leads as well as addresses employee concerns appropriately and promptly 
• Manages complex employee relations issues, including conducting timely, objective, and detailed investigations.   
• Provides expertise to leaders throughout the whole performance management process; including how to use performance management systems, guidance on goal setting, how to delivery feedback, how to create a development action plans, and guidance on disciplinary actions (e.g., Performance Improvement Plans) 
• Champion DEI (Diversity, Equity, and Inclusion) initiatives to foster an inclusive and diverse work environment 
• Coaches and develops managers to effectively manage and engage their teams, handle employee issues and employee conflicts 
• Identify, develop & facilitate training needs to support tailored development tracks, including individual and leadership development programs 
• Drive initiatives related to organizational design, restructuring, talent management, succession planning, and change management to support dynamic business needs and growth 
• Leads project work as assigned 

 
Required Qualifications: 

• Bachelor's degree in human resources, or a related field or equivalent work experience  
• 5+ years of progressive HR experience; with expertise in employee relations, performance management, and learning & development 
• HR Business Partner experience coaching supervisors, managers, and leaders  
• Empathy and experience in delivering “win-win” solutions for both employees and the business 
• Broad knowledge of employee relations, workplace investigations, employment laws, federal and state laws/regulations  
• Proven ability to build relationships at all levels of an organization 
• Strong analytical and problem-solving skills. 

 Preferred Qualifications  

• Master’s degree  
• PHR/SPHR or SHRM-CP/SCP certification 
• Strong Employee Relations experience  

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $85,000 to $130,000.  The compensation package may include stock options, plus a rang