Housing Specialist - Tier 1

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Housing Specialist – Tier I (HPLP) 

Location: New York Metropolitan Area 

Reports to: Housing Specialist Supervisor 

Pay Range: $33.51- $33.51 per hour (effectively $61,000 - $61,000 per year) 

Classification: Non-exempt 

Employment Type: Full-time (35 hours per week) 

Role Summary: The Housing Specialist – Tier I will deliver housing services to assist clients in understanding and addressing personal or social challenges impacting their housing stability. This role involves collaborating with legal staff to create tailored service plans that promote secure housing and access to community resources. The specialist is encouraged to undergo cross-training and gain a comprehensive understanding of the Housing Services Department’s functions. 

Primary Job Responsibilities/Duties:  

The Housing Specialist – Tier I is responsible for, but not limited to:  

• Collaborate with program participants to develop service plans aligned with resolving issues and obstacles to maintaining housing stability. 

• Provide client intake, service planning, advocacy, and referral services in the absence of a case manager. 

• Maintain weekly or bi-weekly contact with clients to monitor and follow up on service plan progress. 

• Maintain accurate records, track case progress, and input case-related information into the Legal Server Database. 

• Conduct and/or participate in housing-related activities and workshops. 

• Assist participants in obtaining and reinstating benefits. 

• Help participants identify available financial resources. 

• Advocate for and submit applications for rental assistance grants through charitable organizations. 

• Compile and submit packages to HRA for Rental Assistance Grants (Exceptions to Policy) and One Shot Deals. 

• Work collaboratively with legal services staff to assess client readiness for legal proceedings. 

• Treat all clients, visitors, and employees with kindness, respect, and dignity. 

• Enforce facility rules and regulations to ensure compliance. 

• Attend staff meetings and serve on committees as required. 

• Uphold confidentiality and professionalism at all times. 

• Demonstrate effective time management and prioritization skills. 

• Stay informed of new trends and developments in soc