Housing Operations Manager (60352)

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas, Inc empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. We strive to welcome, support, and retain skilled, compassionate individuals from a wide range of backgrounds, creating a workplace that offers engaging, meaningful, and rewarding opportunities for all.

JOB SUMMARY:

The Housing Operations Manager is primarily responsible for providing day-to-day supervision of the Residential Coordinators as well as collaborating with the Director of Residential Behavioral Health Services to ensure smooth and efficient operations within the residential homes.

PRINCIPLE ACTIVITIES:

· Supervise and mentor Residential Coordinators to ensure they effectively manage staff in delivering specialized care for clients with SMI and DD, including implementing individualized support plans (ISPs) or managed intervention plans (MIPs).

· Conduct regular performance reviews to ensure Residential Coordinators address the unique behavioral and developmental needs of clients, such as managing psychotic episodes or supporting communication challenges.

· Oversee compliance with regulations specific to SMI and DD group homes, such as those from state agencies (e.g., Department of Mental Health, Department of Developmental Services, Local Behavioral Health Administration, COMAR) and federal standards (e.g., CMS, Medicaid waivers).

· Ensure proper documentation of behavioral health interventions, medication administration, and incident reports, which are critical for audits and licensing in SMI/DD settings.

· Coordinate training programs for Residential Coordinators and staff, focusing on SMI and DD-specific skills, such as de-escalation for aggressive behaviors, sensory integration techniques, psychotropic medication management, and trauma-informed care.

· Ensure Residential Coordinators train their teams on dual-diagnosis challenges (e.g., SMI co-occurring with DD) to handle complex behavioral presentations effectively.

· Monitor residential homes via site visits or audits to ensure Residential Coordinators implement evidence-based practices, such as positive

behavioral supports (PBS) for DD clients or crisis intervention protocols for SMI clients.

· Verify that care plans address individualized needs, like sensory accommodations for DD clients or relapse prevention for SMI clients, and that outcomes are tracked (e.g., reduction in hospitalizations or behavioral incidents).

· Provide guidance to Residential Coordinators on managing acute crises, such as self-harm, psychotic episodes, or severe behavioral outbursts common in SMI/DD populations.

· Review incident reports to identify triggers or patterns (e.g., environmental stressors, medication non-compliance) and work with Residential Coordinators to develop preventive strategies, like adjusting staffing ratios or modifying environments.

· Manage budgets to ensure adequate staffing, specialized equipment (e.g., sensory tools for DD clients, safety modifications for SMI clients), and access to psychiatric or therapeutic services.

· Collaborate with Residential