Housekeeping Supervisor

Position Summary/ Objective:

Under the direction of the Housekeeping Manager and/or Director, the Housekeeping Supervisor will be responsible for overseeing designated housekeeping associates, resort public areas and guest rooms, and completing inspections of assigned areas. Associate will work independently or in a team under little to no supervision. This position relies on excellent judgment to perform the functions of the job.

Primary Essential Functions:

• All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Must be willing to accept the most effective role for the department.
• Assist with opening and closing duties of the Housekeeping department including lost and found.
• Check unoccupied rooms and compare to discrepancies.
• Oversee the activities and actions of assigned personnel.
• Inspect vacant and occupied rooms for cleanliness, supplies, maintenance problems, and guest-room temperature.
• Complete and communicate maintenance work orders to Maintenance Lead and General Manager.
• Ensure linen storage rooms, trash rooms, and Housekeeping carts are clean, organized, and properly inventoried for following business day’s activities.
• Ensure combustible substances are removed from storage areas.
• Keep corridors, vending areas, and stairwells clean and free of obstructions.
• Supervise employees and discusses personnel issues with General Manager.
• Investigate and report inappropriate behavior by staff, guests or suspicious persons.
• Evaluate productivity and quality of work of each employee and determine additional training needs.
• Ensure employees report in to Housekeeping office, and are cleared before departing.
• Turn over all vacant, clean rooms; verify stay-overs, report early check out, and communicate issues and discrepancies with Front Desk.
• Conduct Room Attendant performance appraisals in a timely manner.
• Train new employees and provide continued training for current employees.
• Conduct Quality Assurance (QA) audits.
• Maintain recommended par levels of inventories.
• Attend pertinent Housekeeping meetings.
• Responsible for consumable inventories.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adhere to performance standards, company policies and procedures, as they relate to the department.

Education, Skills & Experience:

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

• 1+ years of related experience preferred.
• High school diploma or equivalent preferred.
• Experience in conflict resolution, coaching, teamwork, and time management preferred.
• Complete knowledge and skill of Room Attendant and House Attendant responsibilities and duties.
• Ability to multitask effectively.