Hotel Guest Services Manager (10 Month Assignment)

What you'll bring to the team

 

The Accommodation Manager is a 10-month renewable assignment, overseeing daily hotel operations, guest satisfaction, and service delivery across departments. This role will lead our guest service hosts, bell/valet, and lifeguard teams, resolve guest concerns, and ensure seamless coordination with all hotel departments. This role will ensure compliance with hotel policies, procedures, and KPI standards, with flexibility to support overnight operations as required.

 

This position will require flexible hours including overnight shifts.

Qualifications & Experience

Key Responsibilities

• Lead daily front office and guest services operations, serving as the primary point of contact for guest requests and concerns.

• Execute directives from the Front Office Manager and represent management in operational decisions when required.

• Oversee check-in/check-out processes, billing accuracy, guest folios, and system operations (Opera, Alice, Kiosk, VingCard).

• Supervise Guest Service Hosts, Bell/Valet Associates, and Lifeguards to ensure high service standards and smooth operations.

• Coordinate with Housekeeping and other departments on room status, due-outs, VIP arrivals, and operational priorities.

• Manage room allocations, reservations, blockings, and availability to optimize guest satisfaction and revenue.

• Conduct inspections and operational rounds to ensure cleanliness, safety, and compliance with hotel standards.

• Handle guest complaints, incident reports, and VIP arrangements with professionalism and efficiency.

• Support Night Audit functions and oversee overnight operations on a rotating basis.

• Maintain strong cross-department collaboration and ensure adherence to hotel policies, procedures, and KPI standards.

Qualifications and Experience

 

• Proven experience in hotel operations, guest services, or front office leadership within a hospitality environment.

• Demonstrated ability to lead and supervise front-line teams while maintaining high service and performance standards.

• Experience handling guest concerns, billing issues, and operational challenges with professionalism and effective problem-solving skills.

• Ability to coordinate across multiple departments to ensure seamless operations and exceptional guest experiences.

• Strong communication, organizational, and leadership skills in fast-paced hospitality environments.

Benefits

Pay Range

USD $62,353.20/Yr.