Hospitality Service Professional
SAITAbout the role
Launch your hospitality career with our Young Professionals Program! This two-year, full-time opportunity is designed for emerging hospitality professionals eager to build their expertise in one of Canada's leading hospitality learning environments. Working in Highwood Kitchen & Bar, you'll gain hands-on experience while collaborating with industry leaders, faculty, students, and partners.
Reporting to the Restaurant Operations Outlet Supervisor (or Academic Chair), you'll deliver exceptional guest experiences, support special events, and contribute to a dynamic live-learning environment. Beyond restaurant service, you'll model industry-leading hospitality standards, help support student learning through coaching and demonstration, and gain valuable exposure to restaurant operations, events, and hospitality leadership.
This role offers a unique blend of commercial restaurant experience and applied education, providing an accelerated pathway for professional growth.
*Please note work schedules are developed several weeks in advance and may include a combination of five-day work weeks and compressed work schedules (e.g., four 10-hour shifts), depending on operational requirements. Evening and weekend work is required to support restaurant operations and events.
How you'll contribute
- Deliver exceptional food and beverage experiences that exceed guest expectations.
- Model professional hospitality standards and contribute to seamless daily operations.
- Support reservations, guest communications, seating strategies, and service execution.
- Assist with POS transactions, cash handling, inventory activities, and maintaining a polished dining environment.
- Demonstrate industry-leading service standards and professionalism for students.
- Support student learning through coaching, encouragement, and hands-on demonstrations.
- Foster student confidence in guest interactions within a live service environment.
- Collaborate with faculty and supervisors to create positive, engaging learning experiences.
- Support the setup, service, and execution of weddings, corporate events, and special functions.
- Deliver outstanding guest experiences across a variety of hospitality events.
- Assist with event logistics, operations, and venue coordination.
- Provide operational support across multiple hospitality venues as needed.
- Participate in student engagement activities, orientations, tours, and hospitality showcases.
- Take part in leadership, service excellence, and Train-the-Trainer development opportunities.
- Continuously build hospitality, coaching, and leadership skills through feedback and learning.
- Contribute to continuous improvement initiatives while supporting a culture of hospitality and lifelong learning.
Restaurant Service & Operations
Student Learning & Professional Role Modelling
Events & Hospitality Support
Student Ambassador & Professional Development
What you bring
- Diploma in Hospitality, Culinary, Tourism, or related post-secondary diploma is preferred
- Minimum of 1-2 years service experience in a hospitality environment
- Experience in fine dining or upscale hospitality would be considered an asset
- An equivalent combination of experience and education may be considered
- Must possess current Proserve Certification
- Foodsafe certification or equivalent would be considered an asset
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s