Hospice Quality Manager

The Care Team The care you deserve and the support you need.

Come join our growing team! The Care Team is looking for a Hospice Quality Manager. Primary hours are Monday - Friday 8:30am - 4:30pm.

We specialize in providing Home Care and Hospice in the home and facilities. If you are looking for a new and exciting opportunity, we encourage you to apply today. At the Care Team we offer:

• Engaging Company Culture
• Competitive Compensation and Excellent Benefits
• Growth from within through training, supportive leadership, and collaboration with the best of the best in your field
• Independence, Autonomy, and Flexibility!
• Innovation and industry-leading systems and technology

As a member of The Care Team, you will enjoy a wealth of great benefit choices including:

• A full benefits package including Health, dental, and vision
• 401k with company match
• Generous Paid Time Off
• Paid Holidays
• Flexible spending
• Company Paid and optional Life and Long-Term Disability, Short Term Disability
• Accident Coverage

Job Summary:

A Hospice quality manager is responsible for overseeing and maintaining the quality of patient care within a hospice facility by implementing and monitoring quality improvement initiatives, ensuring compliance with regulatory standards, and collaborating with clinical staff to identify and address areas for improvement, all while prioritizing patient comfort and dignity during end-of-life care.

Duties and Responsibilities:

Quality Assurance Monitoring:

• Conduct regular audits of patient records to assess quality of care against established standards and identify potential issues according to QAPI policies and program.
• Conduct focused audits based on identified trends for data and clinical record reviews.
• Monitor key performance indicators (KPIs) related to patient satisfaction, pain management, symptom control, and adherence to care plans as outlined in the QAPI policies and program.
• Analyze data to identify trends and areas for improvement.
• Evaluate staff competency and compliance with protocols.
• Will include full day shadowing with one field staff weekly.
• Responsible for leading all QAPI meetings including the facilitating preparation and follow up.
• Prepare the team for survey readiness. Includes follow up with plans of correction if applicable.
• Mock survey activities in cooperation with compliance department.

Compliance Management:

• Stay updated on all relevant federal and state regulations governing hospice care.
• Ensure compliance with Medicare and Medicaid guidelines, including documentation requirements.
• Develop and maintain quality improvement plans to address identified areas of non-compliance.
• Conduct regular training sessions for staff on regulatory updates and compliance expectations.
• Interface with Compliance Department for transparency and coordination of quality and compliance activities.
• Support Compliance and Education initiatives and support organization standards of care and quality.

Quality Improvement Initiatives:

• Lead the development and implementation of quality performance improvement projects focused on enhancing patient care and staff performance.
• Facilitate multidisciplinary teams to identify and address patient care concerns.
• Attend IDG meetings for each team on a rotating basis.
• Provide f