Champion Home Builders, Inc

Job Description

Job Title: Service Technician

FLSA Status: Non-exempt

Prepared By: Corporate Human Resources

Summary: Execute warranty work on sold homes per the service work order by performing the essential duties below. The Home Service Technician is key to a successful customer service experience. The main responsibility of this position is to repair common service issues associated with a new manufactured home. To be successful, a Service Technician must possess many different "handyman/woman" skills. A major objective of this position is to ensure customers are happy & stay happy with their new home.

Essential Duties and Responsibilities Include the following. Other duties may be assigned.

• Manage work schedule with service team and customer needs.
• Pick up parts from factory as needed. Verify parts with orders. Install new parts or repair issues per work order.
• Maintain logbook as per Department of Transportation.
• Maintain company vehicle, which includes keeping vehicle clean, stocked and serviced regularly.
• Complete work orders along with being responsible for returning the work orders to the factory by personal delivery.

• Possess carpentry skills in the following areas:

• Trim work
• Roofing
• Window replacement
• Door realignment
• Drywall repairs
• Siding
• Flooring
• Plumbing
• Electrical

• Proficient home repair skills
• Repair/replace toilets, water heaters, light fixtures, door/cabinet hardware.
• Maintain company tools and materials. Inform management of any issues.
• Represent Champion Home Builders with a friendly attitude and professional appearance.
• Demonstrate strong customer relation skills.

Qualifications

• Ability to troubleshoot, reason and solve problems
• Excellent communication, both written and verbal. Understand and execute instructions
• Computer literate (Microsoft Word, Outlook, Excel)
• Understand and comply with work safety policies and procedures
• Must provide valid driver's license and hold clean driving record

Education and/or Experience

High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.

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EEO Statement

Champion Home Builders is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual