Home Care Branch Manager

Position Overview:

The role of a Branch Manager is utilized to grow branch business and maintain PC’s standard of quality.

 

Key Responsibilities:

1. Quality of care
2. Client & employee satisfaction
3. Compliance
4. Financial health and growth

 

Essential Duties (include but not limited to):

1. Comply with all applicable federal, state and local laws, rules, statutes, regulations and safety
2. Comply with the provisions of the Employee Handbook and all PC Policies and procedures.
3. Daily operation oversite.
4. Client and employee satisfaction/retention.
5. Enforcing policies and procedures.
6. Data entry and clerical duties
7. Assis in process development.
8. Maintain credentials and compliance.
9. Coaching and correction action.
10. Ensure all priority one and At-Risk clients are covered.
11. NNS are reported by daily deadline.
12. Maintain NNS to an acceptable level.
13. Prepare items for payroll and billing.

 

Responsibility Description

• Care Management
• Build and maintain professional relationships with clients and their families
• Build and maintain a positive relationship with all referral sources
• Report all schedule changes, notice of non-service, hospitalizations, updates and concerns to
• appropriate parties (Care Managers, Case Managers).
• Inform Caregivers of care plans, diagnoses, expectations, and special tasks before scheduling
• them with a client.
• Oversee all aspects of care provided to assure client is not lacking any services needed to
• enhance their well-being.
• Data Entry including care plans, new client information, assessment updates, etc.
• Oversee field supervisors.

 

Client and Employee Satisfaction/Retention

• Conduct Care Quality calls and on spot visits
• Follow up with all new clients and employees as stated in the Policy and Procedure Manual.
• Follow up on voicemails/emails
• Resolve and prevent client and employee issues.
• Address all client and employee related concerns, issues and request.

 

Scheduling and Staffing

• Set up schedule according to authorization.
• Assign and manage caregiver schedule.
• Manage all staffing for current clients, coordinate staffing for new clients, cover unstaffed
• shifts, replace call offs, and address all Time off Requests.
• Document all schedule changes, call offs, refusals to work, shift cancelations, incident
• reports, and document all preferred caregivers in the system.

 

Intake Coordination

• Work with referral source to maximize our new client potential.
• Field Calls pertaining to service inquiries.
• Cross Sell our services and products to meet each client’s individual needs.
• Schedule Assessment with potential clients and their family members (Private Pay and PIP.)
• Schedule Intake with new clients.
• Collect all required signed documents and build client file.
• Collect deposit for service to begin (Private Pay).
• Inform client/family members of our Family Room.

 

Assist or Coordinate In-Service Trainings

• Help with the training process.

 

(As a last resort) Cover Priority 1 and At-Risk client caregiver call offs.

• As a last resort if no one is available and all options have been exhausted cover Priority 1 and At-Risk call offs.
• Participate in on-call rotation
• Participate in on-call rotation
• Answer all calls while on-call.