Hire Desk Controller

Morgan McKinley is looking for an experienced Hire Desk Controller to work for a company based on the outskirts of Horsham, West Sussex. The Hire Desk Controller is responsible for carrying out the daily operations of the hire desk, handling customer queries and accurate sales - hire quotations.

Salary: £30-32K

Location: Office based, own transport is required due to rural location. Parking available

Hours: 8.00am - 5pm Mon-Fri

Hire Desk Controller duties:

Process customer quotations and orders
Monitor and update the database, and send out confirmation of hire
Ensure off-hire, on-hire and thorough examination jobs are raised for engineers
Answer and service incoming client calls regarding quotations, orders, and pricing, ensuring they are actioned within the timeframe required
Build and maintain strong relationships with customers to encourage repeat business.
Provide support to the sales team by completing quotes, identifying new hire opportunities and assisting
with other customer-related tasks
Liaise with the service team and engineers regularly
Maintain strong customer relationships and high levels of service
Skills and experience:

Proven experience working in a similar Hire Desk / Sales support / Quotation/Order Management role, ideally within the Engineering, Construction or Manufacturing sector
Highly organised and attention to detail
Good IT skills