Hire Coordinator

Are you an experienced Hire Coordinator, Service Coordinator or Customer Service Administrator who thrives in a busy, fast-paced environment?

Do you enjoy taking ownership of customer requirements, coordinating multiple moving parts and making sure everything runs smoothly from initial enquiry through to completion?

We're supporting a growing critical power services business in Havant who are looking for a Hire Coordinator to join their Service team.

Offering Upto £30,000 depending on experience, this is a varied position combining customer service, hire coordination, fleet management, administration and commercial responsibilities.

What's the role all about?

As the Hire Coordinator, you'll take ownership of the complete equipment hire process, becoming the main point of contact for customers throughout their hire.

From the initial enquiry and quotation through to equipment availability, delivery, installation, servicing and eventual off-hire, you'll make sure customers receive an efficient and professional service.

You'll work closely with Service Coordinators, Engineers, suppliers and internal departments, making this an ideal opportunity for someone who loves being organised, building customer relationships and keeping multiple priorities moving at the same time.

Key responsibilities

Take ownership of customer hire requirements from initial enquiry through to off-hire

Act as the main point of contact for customers with equipment on hire

Produce accurate and timely customer quotations

Coordinate equipment availability, preparation, delivery, installation and commissioning

Manage hire extensions, exchanges, off-hires and collections

Maintain accurate hire contracts, orders and asset information

Monitor hire fleet availability and utilisation, helping to maintain a utilisation rate above 75%

Coordinate servicing, inspections, testing and repairs for hire equipment

Work closely with Service Coordinators to schedule engineers for servicing, callouts, PDI and remedial work

Ensure engineers receive the technical, site and operational information required to complete work safely

Coordinate fuel requirements for equipment on hire

Manage replacement equipment where items are faulty, damaged, lost or stolen

Obtain and evaluate supplier quotations for hired-in equipment and services

Raise purchase orders and arrange parts and equipment as required

Review supplier and third-party hire invoices against agreed quotations and purchase orders

Prepare applications for payment and information required for invoicing

Produce pre-month estimates for ongoing customer hires

Maintain accurate customer and commercial information within the CRM system

Produce daily, weekly and monthly reports covering fleet availability, utilisation, upcoming hires, maintenance and revenue

Provide customers and engineers with documentation including RAMS, equipment information and delivery paperwork

Customer service is key

This isn't simply an administration position.

You'll build relationships with customers, understand their requirements and ensure they're kept informed throughout the entire hire process.

You'll also be encouraged to identify additional opportunities where other products or services could support the customer, making commercial awareness an important part of the role.

What you'll need

We're looking for someone with:

Previous administration and account management experience

Experience working within a fast-paced and changing environment

Excellent customer service skills

Strong relationship-building ability

Confidence dealing with customers, suppliers and internal stakeholders

Excellent written and verbal communication skills

Strong organisational and time-management skills

Ability to manage multiple deadlines and conflicting priorities

Good attention to detail

Confidence working with CRM systems and maintaining accurate records

A proactive approach to solving problems
Previous experience within equipment hire, engineering, plant hire, generators, service coordination or a technical environment would be particularly beneficial.

About you

You'll be someone who naturally takes ownership and doesn't wait to be told what needs doing.

You'll be:

Customer-focused and personable

Highly organised

Adaptable when priorities change

Commercially aware

Self-motivated

Positive and solutions-focused

Comfortable working under pressure

A genuine team player

Someone who takes pride in delivering a high-quality service
Most importantly, you'll be comfortable thinking on your feet and coordinating several different requirements at once without losing attention to detail.

The details

Position: Hire Coordinator

Location: Havant

Salary: Upto £30,000 DOE

Department: Service

Contract: Permanent

Interested?

If you're an experienced Hire Coordinator, Service Coordinator, Hire Desk Controller, Customer Service Coordinator or Account Coordinator looking for a varied position within a growing technical business, we'd love to hear from you.

Apply today or contact Kingdom People for a confidential discussion.

Kingdom People are acting as an Employment Agency in relation to this vacancy