High Performance Compute Hardware Engineer

High Performance Compute Hardware Engineer

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Responsible for providing technical support to our client by maintaining the correct HW health of the systems onsite.  This encompassed understanding our customer’s business and adequately maintain system health by hardware troubleshooting and repair and maintenance of the onsite inventory understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Role Requires:

Top Secret Clearance, TS/SCI preferred

Security+ and Linux+ certification

Role will be on-site at customer location in Vicksburg, MS

Will require some on-call/weekend work

Responsibilities:

• Hardware break/fix experience required.
• Reports daily to, and works physically at, the Customer Site.
• Accountable for meeting and maintaining customer’s SLA (Service Level Agreement).
• Engages in technical problem solving across multiple technologies.
• Owns and drives service tickets.  Including the ordering of parts for needed repairs.
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management to ensure timely resolution of system or customer issues.
• Preforms daily hardware diagnostics and repairs.
• Responsible for verifying and implementing the detailed technical solution to the problem.
• Participates as part of a team and maintains good relationships with team members and customers.
• Collects and determines data from appropriate sources to assist in determining customer needs, and requirements.
• Responds to requests for technical information from customers.
• Maintains onsite part inventory.
• Occasional travel for training is required.
• Security+ Certification required
• Linux+ Certification required. If candidate does not have the Linux+, candidate will be required to obtain the certification prior to the start date.

Knowledge and Skills:

• Must be a self-starter who is able to work independently, without supervision, and within a team environment.
• Have extensive Linux based hardware troubleshooting and diagnostics experience.
• Able to communicate prognosis and impact with both the customer and HPE teams.
• Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause.
• Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.

Education and Experience Required:

• 4+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (7+ years in total).

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