Helpdesk Engineer

Location: Milton Keynes
Salary: Up to £32,000 per annum
Hours: Monday to Friday, 9:00am – 5:30pm
Are you an experienced IT Support Engineer looking for your next opportunity? We’re recruiting for a customer-focused IT professional to join a growing technology services business, providing 1st and 2nd line support to a varied client base.
This is a varied role, combining predominantly remote helpdesk support with regular hands-on technical assistance at client sites. You’ll troubleshoot a range of hardware, software, networking and telephony issues, ensuring customers receive a reliable and professional service.
What's on Offer?
* Salary of up to £32,000 (DOE)
* Monday to Friday working hours, 9:00am – 5:30pm.
* Exposure to a wide range of clients and technologies.
* Training and development opportunities.
* Supportive team environment with opportunities for career progression.
* A varied role combining remote helpdesk support with hands-on technical work.
Key Responsibilities
* Provide 1st and 2nd line IT support via telephone, remote access tools and a ticketing system.
* Diagnose and resolve technical issues across Windows 11 and Microsoft 365.
* Support Exchange Online, Teams, OneDrive, SharePoint and Entra ID.
* Manage and prioritise support tickets in line with agreed SLAs.
* Troubleshoot hardware, software, email, connectivity and Wi-Fi issues.
* Provide support for Meraki and UniFi networking environments.
* Assist with telephony systems, including handset and user configuration.
* Carry out client site visits for hardware installations, workstation setups, equipment replacements and technical troubleshooting.
* Maintain accurate ticket notes and technical documentation.
* Escalate complex issues where necessary and keep customers updated throughout the resolution process.
Skills & Experience
* Previous experience in a 1st or 2nd line IT support or helpdesk role.
* Good working knowledge of Microsoft 365 and Windows 11.
* Confidence providing telephone-based and remote technical support.
* Understanding of networking fundamentals, including LAN, WAN and Wi-Fi.
* Strong troubleshooting, communication and customer service skills.
* Ability to manage multiple tickets and prioritise workloads effectively.
* Full UK driving licence and access to transport for client site visits.
* Must be local to Milton Keynes
Desirable experience:
* Experience working within a Managed Service Provider (MSP) environment.
* Exposure to Meraki or UniFi networking equipment.
* Experience with VoIP or Gamma Horizon telephony systems.
* Microsoft or other relevant IT certifications