Helpdesk Analyst

Helpdesk Analyst

RCL Services is looking for a motivated individual to join our Business Support Team as a Helpdesk Analyst on a 12 months fixed contract. Reporting to the Senior Helpdesk Analyst, the role will be responsible for providing front line software and hardware support and advice to our internal and external clients. The position will also require you to assist with special projects and be part of all aspects of compliance.

To secure this role, it is essential that you are able to meet the following requirements:

Key responsibilities will include but will not be limited to:

• Reviewing and streamlining processes
• Answer support calls to the Helpdesk
• Logging of support jobs into the job logging platform in line with departmental guidelines
• Resolving Level 1 to Level 2 issues and requests
• Involvement in project work as required
• Escalation of more complex issues/request to the relevant stakeholders
• Follow-up of outstanding support jobs and reporting back to Business Support Lead with progress updates
• Liaising and advising Business Support Lead of completed support jobs and ensuring these jobs have been appropriately updated and closed off
• Setup, change and termination of systems access
• Other IT Support and administrative duties as identified by management

To secure this opportunity you will need:

• Knowledge of group administration processes and procedures
• Experience in service desk or helpdesk role
• Microsoft server experience, Active Directory specifically
• Attention to detail and a strong focus on quality
• A strong work ethic and flexibility around working hours
• Excellent communication skills and a service-oriented approach
• The ability to work effectively autonomously and in a team environment.

If you are ready to take the next step in your career, don’t miss this opportunity! 

To apply, Click Apply Now!

 

 Position Description - Helpdesk Analyst Lvl 1- Recoveriescorp.pdf