Help Desk/ Junior Systems Network Administrator

Join Our Growing Team

Are you a highly motivated and experienced IT professional with a passion for excellence? Do you thrive in a fast-paced environment and enjoy tackling challenging technical problems? If so, we want to hear from you!

We're seeking a versatile and skilled individual to join our two-person IT team. This role demands a unique blend of expertise, encompassing network engineering, system administration, and exceptional customer support.

Responsibilities:

• Provide assisted network engineering support, ensuring optimal network performance and security.
• Manage and maintain our server infrastructure, including system administration tasks and proactive maintenance.
• Deliver outstanding customer support, resolving technical issues efficiently and effectively.
• Collaborate with team members to ensure seamless IT operations.
• Continuously learn and expand your technical skills to stay ahead of the curve.

  Why Join Us?

• Be a key member of a small, collaborative team where your contributions make a real difference.
• Enjoy a challenging and rewarding role with us.
• Work in a supportive and dynamic environment that values your expertise and dedication.
• On-site with flexible hours. 

BENEFITS

We offer a comprehensive benefits package that includes:

• Company Provided Benefits 
• Paid Time Off (PTO) and 6 Paid Holidays annually
• Medical Coverage, including Major Medical and Hospitalization
• Dental, Vision, and Life Insurance
• 401(k) Retirement Plan with Company Matching
• Competitive salary based on experience

Qualifications:

• 2+ years of experience in Network Engineering.
• 2+ years of experience in System Administration.
• Proven track record of success in providing exceptional customer support.
• Strong troubleshooting and problem-solving abilities.
• A proactive and enthusiastic approach to learning and professional development.
• A desire to excel in your profession and contribute to a thriving team environment.

  Help Desk Support:

• Provide first-line technical support via phone, email, or in person to resolve hardware, software, and network issues.
• Troubleshoot and resolve user issues related to Windows OS, Microsoft O365, email, printers, and mobile devices.
• Document support requests and solutions using a ticketing system.
• Escalate complex problems to senior IT staff or specialized teams when necessary.

• Systems & Network Administration Support:

• Assist in the installation, configuration, and maintenance of staff and system computers, servers, switches, routers, firewalls, and other network infrastructure.
• Perform routine system backups and monitor system performance.
• Help with user account creation, permissions, and group policies using Active Directory.
• Monitor network performance and assist in troubleshooting connectivity issues.
• Apply software updates and security patches to syst