HELOC & SPECIAL PRODUCTS ADMINISTRATOR – REMOTE

Overview

We are seeking to fill the role of HELOC & Special Products Administrator. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Review/evaluate requests regarding HELOC and Special Products functions while following required investor and/or client procedures
• Ensure policies and procedures are accurate, followed and updated annually
• Obtains and reviews information needed to process Subordinations, Easements, Partial Releases, Assumptions, HELOC Maintenance as well as any other requests pertaining to the HELOC and Special Products area
• Processes maintenance in loan maintenance, payment change, and other workstations as required
• Responds to internal/external clients and/or borrowers regarding HELOC and Special Products requests
• Completes tasks within department guidelines
• Complete billing corrections and calculations on HELOCs as needed.
• Provide timely and constant follow-up on issues or problems that may have an adverse effect or cost on LoanCare, borrower, client, and/or vendors. This also applies to new processes.  Timely resolution is critical.
• Work with Managers, Supervisors and staff to compile data, exhibits and draft responses to departmental related items included in Client and Regulatory audits.
• Participate, direct mapping decisions and test loans being transferred to and from LoanCare to ensure data integrity with boarding of HELOC loans.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• 2+ years mortgage experience.
• General knowledge of overall mortgage lending processes, documents and terminology.
• Knowledge and understanding of financial products and services.
• Knowledge of FHA, VA, Conventional and USDA loans.
• Strong verbal and written communication skills.
• Ability to work independently and multi-task while maintaining a high level of organization.
• Ability to adapt to change productively.
• Proficient with Microsoft Office products, particularly Word, Excel and Outlook.

Desired Skills and Qualifications

• Associate’s degree in business or related field preferred.
• Prior work experience in consumer relations/customer service positions requiring excellent verbal and written communication skills is preferred.
• Prior experience in HELOCs and Assumptions
• Proficient in MSP/Director

 

About Remote Employment 

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.   

 

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

 

 

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension – Understand written sentences and paragraphs in work related documents
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Speaking – Communicate verbally with others to convey information effectively.
• Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
• Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times.
• Instructing – Teach others how to do something.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management – Manage one's own time and the time of others.
• Writing – Communicate effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving th