Health Guide

Who we are  

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs. 

At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities. 

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role  

Transcarent Health Guides work to ensure that all of our Members have an excellent experience using our services and products. As a Health Guide, you will walk hand in hand with Transcarent Members through their healthcare journey. By serving as a concierge and a navigator, you will help each individual make the best health and financial decisions for themselves and their family. With your interactions and relationship, you will deeply understand the healthcare needs of the Member, guide them to the best options available and support them throughout their full healthcare experience.  

What you’ll do  

• Serve as a trusted advisor to Transcarent Members.  
• Leverage customer service and motivational interviewing skills to understand needs and wants of the Member and guide them on each step of their journey.  
• Provide motivation, guidance, support and encouragement to the Member  
• Assist Members in creating and achieving a healthy vision for a successful health and care journey.   
• Provide comprehensive support, which may include education, referrals, concierge activities, navigation and guidance.  
• Understand common clinical conditions sufficiently to offer guidance to appropriate resources but not provide formal medical guidance.  
• Determine appropriate referrals to other programs/services as needed with or without technology guidance.  
• Demonstrate an ability to connect with Members across all communication channels (phone, chat, email, messaging) to build a relationship based on trust.  
• Appropriately adapt communication styles and channels to accommodate the unique physical, psychosocial, cultural, age-specific needs of each Member served.  
• Demonstrate exceptional levels of customer service.    
• Other duties as assigned.  

What we’re looking for  

• Bachelor's degree or equivalent experience in health or healthcare, education, social work or other closely related field preferred. 
• 2+ years of experience required in customer service or patient-faci