About the Role:

Grade Level (for internal use):

The Team:

The role reports to the Head of Global Insight within the Risk & Valuations Services (RVS) business line. In addition to overseeing the above-mentioned teams, the role also partners closely with our portfolio business development teams – Global Risk & Economics, Global Trade & Supply Chain, Third-Party Risk & Compliance, and Custom Solutions – to ensure strong execution on go-to-market strategy set by these groups, as well as our Product & Platforms teams to ensure the voice of the customer is reflected in the solutions we build and enhance.

Risk & Valuations Services offers a unique suite of content capabilities that enable our clients to analyze global sectors and trends, identify opportunities, manage risk and solve complex problems to make important decisions with confidence. The RVS business lines include: 

• Global Insight

• Credit Solutions

• Data, Valuations & Risk Analytics

Responsibilities and Impact:

The Head of Solutions & Implementation plays a vital role in ensuring exceptional client experience for our $390M business. Specifically, this role oversees teams of product specialists and solutions engineers that engage with prospective and renewing accounts; customer success teams that drive strong, proactive and ongoing engagement with clients; strategic engagement teams that leverage our expert content to support the interests and needs of our customer base; and go-to-market operations teams that help execute our business development strategy across all parts of the portfolio.

• Serve on GI’s leadership team to ensure important initiatives are executed in a timely and efficient manner

• Work closely with the sales specialist and retention Revenue teams to ensure commercial initiatives are closely aligned with business goals

• Build, monitor and maintain an efficient program of customer engagement from pre-sales through implementation and throughout the client cycle that provides transparency into the customer journey for all teams and functions within the GI business line

• Work with our Insights & Analysis teams to leverage our subject matter experts appropriately as a central element of our proprietary offering

Compensation/Benefits Information

S&P Global states that the anticipated base salary range for this position is $176,306 to $230,000. Base salary ranges may vary by geographic location.

This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Qualifications

• 15+ years of professional work experience in customer-facing roles; Sales experience preferred

• Proven experience in operations and strategy, preferably in a senior leadership role or with senior leadership as primary sponsors

• Exceptional analytical and problem-solving skills, with the ability to synthesize complex information

• Honed interpersonal skills with an exceptional ability to influence

• Strong project management skills, with the ability to manage multiple priorities and deliver results

• Must be willing to travel domestically and internationally

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?<