Head of SMB Strategy & Operations

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The SMB Strategy & Operations team spearheads strategic planning, business performance and cross-functional coordination of the teams supporting the Small & Medium Business segments for Afterpay and Cash App. The Head of SMB Strategy & Operations will lead a team responsible for setting up scalable, repeatable, predictable processes, working horizontally across the organization to deliver on key objectives. We are looking for an experienced Strategy and Operations professional to develop shared objectives across a dispersed SMB team, and to create clear mechanisms to measure progress against goals. 

As the Head of SMB Strategy & Operations, you’ll partner closely with leaders across data science & analytics, finance, sales, account management, marketing and product. You’ll use quantitative and qualitative insights to provide recommendations to senior leadership on the viability of new initiatives and the most effective commercial strategy for the SMB segment.

The ideal candidate will have a general management skillset, will excel at setting up processes designed for scale, and will be comfortable with analytics, modeling and data-based insights. This individual should know how to coordinate effectively with internal cross-functional partners, and have a strong grasp of business economics and P&Ls. A deep sense of ownership, drive, and entrepreneurship is essential.

You will:

• Set strategic priorities: Conduct analyses that establish the strategic priorities for our SMB business and inform GTM plans, product roadmaps and resourcing / budgeting. Responsible for annual planning across the dispersed teams supporting the SMB business.
• Lead critical cross-functional projects: Work directly with the GM of our business unit to run the most complex and critical cross-functional programs, building a business case for each initiative, and running the program to completion.
• Build analytical tools: Surface data-based insights through dashboards, automated reporting, and presentations that give both our partners and internal stakeholders real-time information critical to understand the health of our business.
• Manage a team: Lead a team of 2-3 strategy & ops team members dedicated to the SMB business, carving out high-impact projects for individuals, and supporting career development and growth.

Qualifications

• 10+ years of strategy and business operations experience, preferably in management consulting or a fast-moving technology company. 
• Business acumen and a strong understanding of product strategy. You excel at identifying business opportunities and navigating commercial challenges. 
• Distinctive problem-solving, strategic and analytical capabilities, and experience building trusted relationships with executive stakeholders
• Ability to communicate, present, and craft compelling narratives to influence internal and external technical and business stakeholders across diverse teams at all levels.
• Deep comfort operating in the ambiguity of an ever-evolving product that operates at scale globally. 
• Ability to effectively model, manipulate data and work with analytics tools turning them into insightful business recommendations to optimize strategy.
• Ability to work independently and drive strategic projects from ideation to execution in a highly matrixed global organization.
• BS/BA required; MBA or Masters degree a plus

Additional Information

Block takes a market-based approach to pay, and