Head of Operations - Global Proxy

We are seeking a seasoned leader for our Bank and Broker Dealer International (BBDI) team.  The primary purpose of the role will be to oversee operations, with a focus on optimisation and driving efficiency.

The successful candidate must have a strong and successful background leading multi-locational operational and highly matrixed teams – working in coordination and collaboration with multiple business stakeholders, including shared service functions and clients. 

Responsibilities 

Executive Leadership Team 

• Member of the BBDI ELT with ownership of all direct and matrixed operations 
• Deliver against business operational expense and risk strategic objectives 
• Set internal department SLAs and KPI and ensuring adherence 
• Provide operational support where required to internal sales and support functions 
• Provide meaningful operational qualitative and quantitative executive reporting to GM 
• Own, provide direction and oversee all BBDI operational governance forums 
• Test and provide executive sign-off for all operational related change 

Operational excellence and innovation 

• Maintain a culture of transformation for operations by improving automation opportunities to scale the business. 
• Oversee and direct outsourced operations; work closely with relevant senior leaders to drive service delivery excellence across end-to-end processes and platforms. 
• Ensure the organization meets and exceeds financial goals; work in partnership with supporting functions to identify opportunities and optimise operational expenses. 

Risk management and compliance 

• Implement robust internal controls and compliance procedures to ensure operational integrity and regulatory compliance. Ensure that the compliance environment can rapidly adapt to the continually changing client and market needs. 
• Identify operational risks and develop strategies to mitigate them. Own operational risk register and oversee DR/BCP. 
• Act as BBDI BISO and coordinate with corporate risk, internal and external audit teams as and when required. 

People management 

• Lead, direct and set objectives to all direct and matrixed operational functions. 
• Build talent development and retention programs; implement succession planning for key roles; create dynamic diverse teams. 
• Drive compliance with applicable laws, rules and regulations, adhering to corp policy, applying sound ethical judgment regarding personal behavior, conduct and business practices. Create accountability with those who fail to maintain these standards. 
• Own, manage and report issues. Promote transparency and effectively supervise the activity of others to do the same. 

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