Head of Implementation and Professional Services

About Veruna, Inc.

Help Us Shape the Future of the Insurance Industry  

Veruna empowers insurance agencies to control the destiny of their business. We are a venture backed start-up in high growth, scale-up mode built on the Salesforce platform.  

Veruna is seeking individuals who are passionate on building a business and want to overcome new challenges. Candidates should be knowledgeable and capable, but always eager to learn more and to teach others. Overall, we strive to create a culture that is both relaxed and focused, and we stress empathy and collaboration with our customers, users, and each other.   

Company: Veruna, Inc.  

Role: Head of Implementation and Professional Services 

Reports to: COO 

Job Type: Full-Time, Exempt, Remote 

Summary: 

Veruna is seeking an experienced Head of Implementation and Professional Services to join our rapidly growing company. In this role, you will lead multiple professionals across the sales solutioning, implementation and client engagement teams in the successful sale, deployment and realization of ROI of our software built on the force.com platform to enterprise independent insurance brokerages. 

Veruna’s mission is to empower independent insurance agents with the latest technology so they can get unstuck from their disparate legacy systems and back to being the advisors and advocates they were meant to be! Part of that success is the identification and implementation of no-code solutions tailored to the unique business needs of Veruna customers. Accordingly, quality solutions consulting is required. 

Description:  

As Veruna’s Head of Implementation and Professional Services, you will set goals and lead the professional servicing team in delivering Veruna’s insurance software implementation projects on time and on budget and continued ROI paid projects throughout the client lifecycle. Through strategic leadership and client engagement, you will guide your team to seamless client implementation processes from pre-sales to client go-live to post-go-live engagement. You will act as a leader within your own team and within the company as it relates to client implementation strategies, solutions consulting, and client relationships.  

Responsibilities: 

• Ensure the successful implementation process from sales handoff to go-live for all Veruna customers 

• Refine and execute a client on-boarding and go-live strategy that exceeds industry expectations 

• Assist with complex