Head of Developer Communities - DevRel

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The PayPal Developer Relations (DevRel) team is transforming! PayPal for Developers is not business as usual. We reflect the world developers live and work in, know what they’re into, at any role or level of expertise. We’re the source of trust for developers that look for best practices, documentation and training, as well as the main point of contact for internal engineering teams who needs to understand the feedback and experiences of the developer community.

As the Head of Developer Communities, you will create, transform and scale PayPal’s developer communities worldwide, providing a platform of shared services to other parts of PayPal. These communities are global, online and offline, and unify the ecosystem of PayPal customers, merchants, partners, and employees in varying technical and non-technical areas of practice.

Your team will be responsible for:
Identifying global developer communities where PayPal’s products best shine and engaging developers to try PayPal’s products and services
Online and offline programs that may take place off PayPal-branded properties, like Discord, Reddit, and Stack Overflow.
PayPal user advocacy programs like Champions, developer advisory board, and merchant advisory board
Being the voice of the developer to architect and drive changes and improvements in SDKs, APIs, Docs and web to enable developers to quickly onboard and begin transacting
Providing services & coordinates for
Community and technical content programs run by business units and product teams

Developer advocacy programs run by business units and product teams
Local and regional user group and Meet Up programs
PayPal Developer social media, blogging, videos and messaging platforms
Works with Corporate Marketing, Engineering, Product Management, Sales, and other teams to ensure coordinated activity and a unified, brand-consistent and positive experience with PayPal.

Job Description:

 

• Create, lead and scale end-to-end communications strategy and plan to target, reach and engage developers globally  

• Create, lead and scale developer and merchant advisory boards including beta programs 

• Create, lead and scale social media and communication campaigns to align with developer strategies  

• Provid