Head of Customer & Sales Enablement

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

About the role

The Head of Customer & Commercial Enablement will be a critical, high-impact leadership role responsible for defining, building, and executing a holistic enablement strategy across our sales, customer success and customer ecosystem. This leader will build and manage a team to drive competency, adoption, and revenue growth by creating world-class training, content, and programs tailored to three distinct and strategic audiences. 

The Head of Enablement will build a team that will focus on three core strategic objectives:

Internal Enablement (Sales & Customer Success)

• Build and manage the team that manages the onboarding and continuous learning programs for Sales and Customer Success teams covering product knowledge, company strategy, market trends, competitive intelligence and outcome-based selling methodologies.
• Content Strategy: Work closely with Product and Marketing towards the creation and curation of all internal sales and success collateral (e.g., talk tracks, objection handling, battle cards, demo scripts, case studies) for all of Suki’ offerings (clinical, nursing, partners).
• Performance Measurement: Eventually develop a continuous certification program for sales and CS 

Provider Enablement & Onboarding (Suki for Clinicians)

• Manage a team of trainers that will provide on site and virtual onboarding and training support to our provider customer base (Suki for Clinicians). The team would work closely with the TPM and CSM to quickly onboard users with the end goal of driving adoption and usage expansion
• Develop a holistic program for customer enablement comprising of in-person, virtual and self service (eg Suki University) modes of training 
• Run the operations of this training team as a business function (capacity and schedule management of trainers, commercials of training) 

External Partner Enablement (Suki for Partners)

• Team Management: Build a small team and formal enablement framework to train the sales and go-to-market teams of our platform customers (e.g., ISVs, other tech companies) who are building their own solutions on top of our platform. The team may overlap with 1 above. 
• Sell-Through Success: Equip platform partners' sales teams with the necessary knowledge and materials to effectively articulate the joint value proposition, positioning their solution to their end customers.
• Technical Content: Partner with Product Marketing and Engineering to translate complex platform features into compelling, business-focused sales narratives for partners.

Requirements/Background:

• Experience: 12+ years of experience in Sales Enablement, Product Marketing, or Learning & Development, with at least 5 years in a management or director-level role building and scaling an enablement function.
• Domain Expertise: Proven experience within SaaS, Health-tech, and/or AI/ML technology organizations.
• Platform Expertise: Direct experience enabling teams to sell or support complex technical solutions, such as APIs, SDKs, or cloud platforms.
• Communication: Exceptional written and verbal communication skills, with the ability to influe