Head of Channel & Strategy Operations

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

The Head of Channel Strategy & Operations is a senior member of the Channel Growth team and reports to the Chief Commercial Officer.  You will be critical in efficiently driving growth through Maven’s commercial agreements with Health Plans, PBMs, and other channel partners while building out scalable processes to ensure the Channel Growth team runs effectively to drive increased revenue and profitability. You will own the cross-functional relationships with other Growth teams and Product, Clinical, Operations, and Legal, unblocking issues and driving effective collaboration with these teams. Your scope will include ownership over the team’s core day-to-day functioning, performance tracking and management, channel enrollments, and the delivery of our contractual obligations to our payer partners.

As Head of Channel Strategy & Operations, you will:

• Develop and execute against a scaled channel service models varied by type of partnership that drive increased revenue generation and higher operating margins
• Report on key financial and operational metrics at the aggregate and individual channel levels, so that internal teams and executives at Maven understand the health of each channel partnership, including ownership of the channel steering committee
• Oversee channel enrollments across all lines of business with support from the Channel, Client Success, Marketing, and Product teams
• Partner with internal channel leaders and other internal stakeholders to identify, develop actions, and project manage improvement strategies for under performing channels 
• Establish cross-channel operations, pricing, and contracting strategies, including but not limited to enrollment marketing related obligations, performance guarantees, and product related integrations
• Ensure Maven is meeting its contractual obligations, working with teams to deliver on performance guarantees, SLA reporting, and other commitments
• Scope and define adjacent partner relationships in categories like healthcare experience, brokers & consultants, and similar
• Act as the primary point of contact to other Growth functions as well as Product, Engineering, Clinical, and Operations for market insight translation, non-standard projects and integrations, and channel team support needs
• Ensure knowledge transfer and standardization across channel growth team members by maintaining and training on account management functions
• Partner with the Product Marketing team to establish and maintain library of channel marketing materials and RFP responses

We’re looking for you to bring:

• 10+ years relevant experience that includes
• Experience working for or with health plans or PBMs 
• A track record of working with high-performing Growth teams
• Building and scaling systems and processes in high-growth, fast-paced, high-performing environments
• Demonstrated ability to develop meaningful cross-functional relationships 
• Is a strong executi