Head, Global Workplace Services (Facilities Management)

Application Deadline:

08/08/2025

Address:

320 S Canal Street

Job Family Group:

Real Estate

Leads and manages an internal and external team of professionals who operate, maintain and monitor BMO’s global facilities portfolio (office and retail) totaling 18.3 million square feet in 2,100 locations in 11 countries in 2025.  Leads and manages workplace environment health & safety for the portfolio, workplace emergency management, all aspects of facility management and operations, mail services, food and beverage services, parking, and physical moves/adds/changes to support the businesses.

Responsible for an internal team of facility professionals and over 200 contracted employees in Canada, U.S. and the UK. and the governance of the 2 major outsourced service providers.  Responsibility includes managing over 150,000 work orders year both reactive and preventive for the portfolio and all incidents that happen in the portfolio on a daily basis (ie. earthquakes, floods, fires, break ins, etc.).  Also responsible for the capital planning of all BMO real estate to ensure the assets are maintained.

Key Accountabilities:

• Leads an internal and external team (contracted suppliers, currently JLL & BGIS) of facility professionals who operate, maintain and monitor BMO’s global real estate portfolio (includes office, retail, and critical use environments).

• Accountability for oversight and financial and operational governance over third-party suppliers.

• Responsible for the risk and compliance governance for BGIS and JLL contracts including KPI’s, monthly Service & contract reviews, and weekly finance/variance reporting.

• Responsible for the development and implementation of the annual Facilities Operating Expense and Capital investment plans and ongoing cost management for the BMO portfolio.

• Responsible for the strategy, governance, risk and operations of common services in North America including food and beverage contracts, parking, mail services, and all moves, add and changes for the businesses in the BMO portfolio.

• Responsible for the risk and governance of JLL and BGIS to develop and implement environment, health and safety (EHS) processes to identify, assess, and mitigate risks throughout the real estate life cycle, ensuring compliance with environmental, health, and safety regulations for the global BMO portfolio.

• Responsible for risk and audit compliance for all facility management and operational requirements to the BMO portfolio.

• Responsible to work with design, construction, and project teams to integrate EHS considerations into modifications, renovations, and new projects, minimizing environmental impact and promoting workplace safety.

• Responsible for all programs associated with inspection of grounds, facilities/real estate, and infrastructure support systems, and their performance to determine necessity of repairs or maintenance, and conducts scheduled and unscheduled preventative maintenance inspections annually to the entire BMO portfolio.

• Identifies and investigates issues to determine causes, perform minor repairs, document work, and engage internal resources or external service providers and resolve issues or escalate to the manager; provides communication to management and key stakeholders.

• Leads a large team of facility professionals who respond to daily building occupant requests and concerns that resolve facility issues 7 days a week/24 hours a day.

• Leads and manages business continuity, disaster recovery & emergency plans for the BMO real estate portfolio.

• Leads Corporate Real Estate incident response framework in partnership with Critical Resiliency team and resolution of escalated issues.

• Ensures physical and information security standards and protocols are adhered to.

• Ensures designs and operations in in compliance with local/regional/national laws and regulatory requirements.

• Develops data strategies for enriching evidence-based decision making and recommends measures to improve operational effectiveness.

• Acts as a strategic advisor to CRE Senior Leadership and CRE Operating Committee with respect to risks and opportunities affecting business operations.

• Co-leads with CRE Data & Analytics the development of solutions across key enablers including but not limited to Robotics Process Automation, Advanced Analytics & Machine Learning, Data Quality/Governance, Digital, and Technology for areas such as performance management, supplier performance and asset lifecycle planning.

• Acts as a trusted advisor to senior leaders for making business decisions and implementing stra