HC & Insurance Operations Senior Rep.

Roles and Responsibilities:

 

These individuals typically have knowledge of their work area but only general understanding of work outside their own area.

They complete a variety of tasks which are standard and recurring.

When the work is non-routine, they escalate to a manager and/or receive specific instructions prior to completing.

 

Based on business rules, employee needs to:

 

Analyze and processes/ reprocesses transactions,

Completes keying of information under non-standard forms of keying rules,

Analyzes and finds solutions for individual clients/transactions.

Analyzes and interprets client documents.

 

 

Requirements:

 

Typical Years of Experience - Typically requires 9- 18 months relevant experience.

 

Minimum Education and Certifications: High School Diploma or equivalent.

 

Skills:

 

Ability to understand moderately complex problems.

Ability to understand and interpret source documents.

Basic understanding of the Healthcare and Insurance domain.