HBC Assistant Department Manger

Additional Considerations (if any):

Must be 18+

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: HBC Assistant Department Manager

Department: HBC

FLSA: Non-Exempt

General Function:

As an HBC Assistant Manager, this position will be responsible for assisting Department Manager to present the most innovative and best quality products at a competitive retail price to customers. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations, and Perishables; Basin Department Manager

Positions that Report to you: Department Employees

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Assists the department manager regarding necessary merchandise, places orders, prices, and determines placement of product as instructed by department manager.
• Determines seasonal and holiday merchandise including garden center, places orders in a timely manner, prices merchandise, determines placement of product.
• Schedules department employees and participates in the hiring, training, and termination processes.
• Produces, and places proper signage on the products. Assists customers and answers questions.
• Maintains the appearance of departments and ensures cleanliness.
• Stocks shelves when necessary.
• Ensures inventory counts are completed and assists with the completion of the department P&L.
• Determines product placement, design and builds displays at department manager’s direction.
• Meets with vendors and sales reps to review merchandise and possibly purchase product. Receives merchandise and verifies shipment.
• Posts invoices.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines

Secondary Duties and Responsibilities:

• Suggests products to be advertised.
• Orders product and supplies as needed
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Supervisory Responsibilities:

• Instructs, assigns, reviews and plans work of others.
• Maintains standards, coordinates activities, and allocates personnel.

Education and Experience:

High school or equivalent experience and up to one year of similar or related work experience.

Physical Requirements:

• Must be physically able to perform heavy work exerting up to 100 pounds of force occasionally; up to 50 pounds of force frequently; and up to