Hardware Electronics Engineer II

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Hardware Electronics Engineer II

Location: Atlanta, US

Position Overview: The position requires conducting a thorough background investigation and characterization of a level 3 problem alert from our internal and external customers. The product support scope primarily includes NCR Voyix POS hardware products. After full characterization of the problem, the engineer is to develop and communicate clear actions to help drive to a solution. Documentation experience is needed as our problem investigations are summarized and uploaded into a knowledgebase for all NCR customer engineers and services teams to review and use for future guidance.

Responsibilities:

• Conduct thorough investigations of level 3 problems from customers.

• Characterize problems and develop clear actions for resolution.

• Document problem investigations and upload them to the knowledgebase.

• Work on the design of electronic products, electronic product testing, and lifecycle management.

• Integrate and stage POS systems.

Qualifications:

• Experience in the design of electronic products.

• Experience in electronic product testing.

• Experience in lifecycle management.

• Experience with POS system integration and staging is a plus.

• Ability to work independently on defined action plans.

• Good communication skills for working with internal resources, including customer and support engineers, as well as SW and HW design engineers.

• Experience in direct communication with customers via email and incident reporting systems, using proper and respectful tone.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, n