Hard Service Supervisor

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: The Hard Services Supervisor on 1st shift will support one of JLL's premier bio-pharmaceutical clients in Princeton, NJ. This is a perfect opportunity for a Crew team lead, Chief Engineer, or Facility Operations professional. They will manage a small team of maintenance technicians and support the Hard Services Manager in ensuring that the client' buildings are well maintained and maintenance issues are addressed. Additionally, this position will provide facilities and project management support including building inspections, work order creation, vendor engagement and setup, field walks, quality assurance and associated reporting and follow up as necessary. Candidates must have the proven ability to work without direct day-to-day supervision and support team efforts to ensure the client receives a first-class customer experience.

What your day-to-day will look like;

• Assist the Hard Services Manager in meeting or exceeding Site Key Performance Indicators (KPls).
• Monitor service level guidelines (SLG's) weekly to identify potential off-track areas and plan corrective actions accordingly.
• Oversee the day-to-day facility operations including but not limited to maintenance, repair, project management.
• Oversee the day-to-day schedule of Maintenance Technicians.
• Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Routinely inspects building to ensure suppliers are meeting contractual agreements.
• Assists in the completion of the building audits.
• Reviews, prioritizes and determines activities required for completion of a work order (WO) and works with suppliers to ensure complex work orders are planned and executed on time.
• Recommend continuous quality improvement practices and look for business efficiencies.
• Provide quality analysis of customer feedback on an ongoing basis.
• Develop effective response plans and implement per the plan.

Work Hours/Shift

• 7 AM – 3:30 PM - Monday – Friday + On Call Availability
• Rotational month will be every third month Tuesday-Saturday.

Desired or preferred experience and technical skills: 

• College degree and/or professional certifications in HVAC, Electrical, or Facilities Operations
• Looking for someone with HVAC, Mechanical, Electrical and Carpentry background
• Honeywell Building Automation experience
• Maximo CMMS experience

Required Skills and Experience: 

• High school diploma
• 5-10 years of Facility Management & Operations experience
• 2+ years of experience managing maintenance professionals
• Building Automation Systems experience
• CMMS experience

#FMjobs

Estimated total compensation for this position:

90,000.00 – 120,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Princeton, NJ

Job Tags:

Automation Systems, Build Automation, Building Automation Systems, Client Satisfaction, Communication, Corrective and Preventive Action (CAPA), Customer Experience (CX), Customer Follow-Ups, Customer Satisfaction, Ethics Training, Facilities Operations, Facility Management, HVAC Systems, Key Performance Indicators (KPI), Management Support, Meeting Organization, Operations Management, People Management, Planning Ability, Prioritization, Safety Culture, Scheduling, Service Levels, Systems Experience, Workplace Culture

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know