Hakuba Operations Manager - Rhythm Rides

Job Description 

Hakuba Operations Manager - Rhythm Rides

Location: Hakuba
Dates: November through to April

Salary: Monthly salary from ¥652,619 to ¥779,339, seasonal estimate from ¥3,915,714 to ¥4,676,034 plus performance-based incentives. Please note that the actual amount will vary depending on the actual number of working days, hours, and shift conditions.
Travel Allowance: Up to ¥150,000, reimbursed on actual flight cost
Position Type: Seasonal Salary Fixed Term
Reports to: Rides Head of Operations
Direct Reports: Assistant Manager - Hakuba; Guest Services & Operations Assistant; Snowsports Instructors; Resort Coordinator
Department Scope: Private Lessons, Resort Tours, Guest Services and Operational Support
 
About Us
Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job; it's an experience you'll carry with you forever.

The Role
The Hakuba Location Manager is responsible for the leadership, performance and daily delivery of Rhythm Rides' winter operation in Hakuba. The Hakuba operation delivers private ski and snowboard lessons and resort tours at Hakuba Goryu and Hakuba 47 Resort.

This is a hands-on location leadership role that coordinates instructor operations, guest services, transport and daily operational support to deliver safe, efficient and exceptional guest experiences.

The Hakuba Location Manager is the primary point of accountability for the location's operational performance and the senior escalation point for significant staffing, guest, safety, resort and operational matters.

The Hakuba Location Manager is accountable for:
Safe, consistent and compliant private lesson operations
Exceptional guest experiences across private lessons and resort tours
Strong leadership, performance and development of the Hakuba team
Effective coordination between instructors, Guest Services and operational support
Financial, labour and instructor-utilisation performance
Positive relationships with Hakuba resort partners and local stakeholders

Responsibilities and Duties:

Location Leadership

• Lead Rhythm Rides' Hakuba operation across private lessons, Guest Services and operational support.
• Set clear location priorities aligned with the wider Rides strategy and business objectives.
• Build a positive, accountable and collaborative culture that reflects Rhythm's values.
• Act as the senior escalation point for significant staffing, guest, safety and operational matters.
• Represent Hakuba in Rides leadership, planning and operational meetings.
• Ensure clear ownership, communication and collaboration across the location team.
  
  

Team Leadership and Workforce

• Lead, support and develop the Privates Assistant Manager, Guest Services & Operations Assistant and instructor team.
• Set clear roles, daily priorities, service standards and performance expectations.
• Provide regular coaching, feedback, check-ins and performance reviews.
• Ensure staff onboarding, training, qualifications and performance records are completed and maintained.
• Address significant performance, conduct or wellbeing matters promptly and professionally.
• Monitor workload, fatigue, engagement and retention, and promote open communication and teamwork.
• Plan staffing and rosters against bookings, operational needs and approved labour budgets.
  
  

Private Lesson Operations

• Plan and lead the daily delivery of Hakuba private lessons and resort tours.
• Review upcoming bookings, guest needs, instructor availability and operational requirements.
• Oversee instructor allocation based on qualifications, experience, guest goals, language needs and availability.
• Ensure instructors receive clear booking information, meeting points, guest details and operational updates.
• Monitor instructor capacity, workload and utilisation and adjust allocations when demand or conditions change.
• Coordinate staff briefings, departures, guest transitions, lesson follow-up and next-day planning.
• Monitor on-snow delivery and ensure lessons meet Rhythm safety, service and professional standards.
• Ensure lesson notes, incident reports, payroll records and operational documentation are complete and accurate.
  
  

Guest Se