Hakuba Assistant Manager - Rhythm Rides

Job Description 

Hakuba Assistant Manager - Rhythm Rides

Location: Hakuba

Dates: November through to April

Reports to: Hakuba Location Manager - Rhythm Rides

Travel Allowance: Up to ¥150,000, reimbursed on actual flight cost

Direct Reports: None

Daily Team Leadership: Private Instructors - Hakuba; local team during delegated Location Manager cover

Department Scope: Private Lessons, Resort Guiding and delegated Hakuba operational management

Position Type: Seasonal Fixed Term, Salaried Position

Salary Range: From ¥522,095 to ¥626,514 per month or ¥3,654,670 to ¥4,364,330 per season plus performance based incentives & travel allowance
Please note that the actual amount will vary depending on the actual number of working days, hours, and shift conditions. 

 

About us:

Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job; it's an experience you'll carry with you forever.

The Role:

The Assistant Manager - Hakuba supports the Hakuba Location Manager with the daily leadership and delivery of Rhythm Rides' private lesson and resort-guiding operation.

The role has a primary focus on instructor operations, including daily staffing, lesson allocation, team support and delivery standards. The Assistant Manager will also deliver Private Lessons, Resort Guiding or staff training when required to support operational needs. It works closely with Guest Services, the Resort Coordinator and operational support roles to ensure guests and instructors are set up for a safe, efficient and high-quality day.

The Assistant Manager also provides delegated Location Manager coverage during rostered days off or other absences. When covering, the role is responsible for leading the daily Hakuba operation, resolving routine staffing, guest, compliance and operational issues within delegated authority, and ensuring approved resort requirements and company procedures are followed.

Matters outside delegated authority that are not urgent should be held for the Hakuba Location Manager's return. Urgent safety, legal, compliance or significant reputational matters must follow the appropriate company escalation process.

The Assistant Manager - Hakuba is accountable for:

• Safe, consistent and compliant private lesson and resort-guiding delivery
• Effective instructor allocation, utilisation and day-of operations
• Strong daily leadership and support for the Hakuba instructor team
• Reliable Location Manager coverage and operational decision-making within delegated authority
• Exceptional guest experiences and professional issue resolution
• Accurate operational records, payroll inputs and manager handovers

Responsibilities and Duties:

Lesson Operations and Instructor Allocation

• Support and, when delegated, lead the daily delivery of Private Lessons and Resort Guiding.
• Review bookings, guest needs, instructor availability, qualifications and operational constraints.
• Allocate instructors based on guest goals, instructor skills, language requirements, requests and availability.
• Monitor capacity, workload and utilisation and make day-of adjustments to support guest delivery and operational efficiency.
• Lead instructor line-up, briefings, departures and daily operational communication.
• Ensure lesson notes, schedule changes, payroll inputs and other required operational records are accurate.
  
  

Instructor Leadership and Team Culture

• Provide daily leadership, coaching and support to the Hakuba instructor team.
• Build a positive, professional and accountable culture that reflects Rhythm values.
• Maintain a visible leadership presence and provide timely feedback, recognition and practical support.
• Support onboarding, training, on-snow coaching and instructor development in line with approved priorities.
• Address routine staff performance, conduct or wellbeing concerns and escalate formal or complex matters to the Hakuba Location Manager.
  
  

Location Manager Coverage

• Act as the delegated operational lead for Hakuba when the Location Manager is off duty or otherwise absent.
• Maintain oversight of less