Guest Services Supervisor

Hotel: 

Sacramento Holiday Inn

300 J Street

Sacramento, CA 95814

Guest Services Supervisor

Full time

Starting Compensation

$23.25

Expected Job Closing Date:

2025-05-07

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence.

Job Description

Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence.

Join us at Holiday Inn-Sacramento and Atrium Hospitality, where we're dedicated to fostering excellence! With 359 rooms and 13,000 square feet of Event Space. Our environment celebrates the unique contributions of each team member, encouraging authenticity and championing our diverse and inclusive culture. Together, let's deliver exceptional guest experiences, guided by our core values: Service, Perseverance, Innovation, Respect, Inclusion, and Teamwork. Join a workplace that makes a difference by supporting local non-profit organizations year-round. Grow personally and professionally with a company that invests in your development. If you're ready for adventure and eager to thrive within a supportive company, Atrium Hospitality and Holiday Inn-Sacramento welcome you!

Working at the Holiday Inn Sacramento Downtown Arena comes with its share of benefits. As well as the competitive pay rate, Team Members are eligible for

• Located Next to I-5
• FREE Medical Insurance for employees and family after 90 days (Silver Plan Only)
• FREE parking in the DOCO garage right next door
• FREE shift meal
• PAID Vacation Time
• Dailypay

PAY RATE: $23.25 per hour

**This position is for PM Shift**

RESPONSIBILITIES:

· Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.

· Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.

· Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.

· Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.

· Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.

· Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.

· Take the initiative to greet guests in a friendly and warm manner.

· Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.

· May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

· Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.

· Ensure uniform and appearance is clean and professional, maintain confidentiality of proprietary information and protect company assets.

· Other duties as assigned

At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

✅ Daily Pay – Get paid when you need it
✅ Exclusive Travel Discounts – Save big at Marriott and Hilton properties
✅ 401k Plans – Invest in your future
✅ Comprehensive Medical Insurance – Your health matters to us
✅ Additional Property-Specific Perks – Because every location has something special to offer

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and yo