Guest Services Representative SE

Department:

11100 Wake Forest Baptist Medical Center - Volunteer Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Screeners are stationed at 9 entrances for the Winston campus; some entrances are open 24/7/365, others vary by location. Currently, Screener role includes: 

·         Enforce visitation guidelines, limiting visitors and entry into our facility 

·         Operate visitor registration management system via kiosks. These kiosks ensure that we are now registering and managing all visitors that enter the Medical Center using Easy Lobby software. This allows us to be aware of everyone that is at our facilities at all times, and allows us to flag those that have been identified as potential safety risks. These devices were rolled out by Medical Center Security as a much needed safety measure due to increased incidents of violence in hospitals here and nationwide; however, the Screener workforce assumed operations soon after roll out. 

Historically and when infection prevention measures require, Screeners also: 

·         Ensure all who enter our facilities wear masks (or provide them with one) 

·         Ensure all who enter hand sanitize and follow 6 feet social distancing guidelines 

·         Ask medical screening questions. Patients who answer positively to any of the questions are allowed to enter, with a handout to provide to clinical staff at their destination, alerting staff that they may be experiencing symptoms or may have had recent exposure. Visitors who answer positively to any questions are also provided a hand out, but are not allowed to enter. 

Pay Range

$18.50 - $27.75

Essential Functions

• Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
• Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
• Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
• Answers incoming calls in a courteous and helpful manner.
• Communicates transportation requests to Shuttle Service, using two-way radio.
• Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
• Keeps front desk area neat, organized and free of clutter.
• Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
• Directs volunteers assigned to work at the front desk, utilizing them as needed.

Physical Requirements
Must be able to stand or walk for long periods of time. Must be able to push/pull wheelchair and or Staxi Chair as required. Ability to lift a minimum of 35 lbs. for moving and lifting patients in/out of wheelchair as needed. Must speak fluent English. Intact sense of sight, hearing and touch. Able to use critical thinking skills with ability to concentrate and respond quickly under pressure.

Education, Experience and Certifications

High School education required. Customer service experience required. Computer and data entry skills required. Prior experience in healthcare preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid