Guest Services Representative

Job Summary: Assists guests at the Guest Services Center, providing information and promoting a positive image of the Medical Center.

Education/Experience: High school diploma or GED equivalent with three years of work experience. Preference given to those with university-level courses in communications, psychology, or related areas.

Essential Functions:

1. Solves problems and provides information to both internal and external requestors.
2. Gives directions to Medical Center visitors.
3. Provides information about Medical Center policies and procedures.
4. Uses computer system to retrieve requested information.
5. Performs other related duties as needed.

Skills/Qualifications:

• Excellent interpersonal and communication skills
• Strong problem-solving, organizational, and decision-making abilities
• Basic computer proficiency
• Familiarity with Medical Center layout and services offered

Work Environment: Clean, comfortable, well-lit environment

Physical Requirements:

• Involves standing, walking, sitting, bending, reaching, finger and hand dexterity, talking, hearing, and seeing.
• Lifting, carrying, pushing, and/or pulling up to 100 lbs.

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.