Guest Services Associate, Part-Time

Position Department: Guest Services Position Type: Staff Part-Time Overview: The position is responsible for greeting guests as they arrive at the Island Sports Center (ISC). Must have strong organizational and communication skills and be able to perform all other duties associated with guest service support. Responsibilities:

• Responsible for greeting guests as they arrive to the center and attending to their needs and ensuring all services are paid. Checks in user groups and organizes parties.
• Responsible for answering telephones, taking messages, checking voicemail and transferring calls.
• Responsible for enrolling customers in Sports Center programs and editing enrollments as necessary.
• Performs opening, closing and balancing of the register.
• Maintains guest information in the Sports Center database. Prepares sign-in sheets, copies and flyers. Responsible for sending faxes, sorting mail and waivers, folding brochures, cleaning the desk area and maintaining adequate supplies.
• All other duties as assigned by the Guest Service Manager and Supervisor and Island Sports Center Chief Executive Officer. This is a part-time position not eligible for University benefits. Work hours are limited to 950 per calendar year and less than 29 hours per week on a regular basis.

Minimum Qualifications:

• High School diploma or equivalent required.
• Two years of customer service experience preferred.
• Excellent communication skills.
• Good organizational skills.
• Ability to work in busy environments and with different people.

Exemption Status: Non-Exempt Act 153 Clearance Required: Yes Required To Pass a Motor Vehicle Report Check (If driving on behalf of the University): No Required to Pass a Credit Check: Yes Additional Posting Information: None Special Applicant Instructions: None Commitment to Diversity: RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please email humanresources@rmu.edu or call us at (412) 397-6270 if you require a reasonable accommodation to apply for a job or to perform your job.