Guest Services Associate, Nashville

Who we are

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for

The Guest Services Associate is the face of AvantStay and our boots on the ground at our boutique hotels. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. The ideal Guest Services Associate is detail oriented and thrives on problem-solving guest issues and satisfying guest requests throughout the day. This person will respond to guest issues, ensuring quality output by our housekeeping and maintenance teams, and performing inspections or light housekeeping duties between guest stays.

Must reside in the designated area.

What you'll do

• Conduct inspections of hotel rooms to ensure cleanliness and consistency with the AvantStay brand standard.
• Review/audit property administrative and maintenance areas to ensure compliance with established policies and procedures.
• Respond to day-to-day guest requests, issues, and other outreach using the AvantStay Guest-First principles.
• Guide guests through the AvantStay experience, ensuring they have an amazing first impression
• Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
• Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
• Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
• Lift, move, unpack and do the more “unglamorous” sides of onboarding/organization of properties.
• Maintain and organize gathering spaces including office, lobby, gym and others, as assigned

Requirements

• “Guest First” attitude towards hospitality, including an insatiable need to create great experiences
• Excellent communication skills - ability to communicate with a broad range of stakeholders
• A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently
• Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience
• Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping
• Strong analytical, strategic, and collaborative skills
• Comfort working in a very fast-paced environment
• Attention to detail
• Focus and willingness to do what it takes for us to reach the next stage.
• Experience in real estate, hospitality, and/or tech is a plus.
• Ability to understand and convey both business issues and technical concepts
• Capable of quickly learning new software systems
• Reliable car, a valid driver's license, and the ability to travel throughout the Palm Springs area regularly
• Ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs
• Must reside in the designated area.
• Business needs dictate hands on in market presence.

Benefits

• The role has a pay band of $18 - $22 per hour dependent on your skills and experience
• Benefits and Unlimited Paid Time Off
• Company-sponsored insurance (medical, dental, vision, life, etc.)
• Team bonding and off-site events
• Complimentary and discount stays at AvantStay properties
• Parental leave
• Fitness Reimbursement
• Mileage Reimbursement

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gend