Guest Services Associate

Description

Be part of something new! Healthy Living is opening a new store in Clifton Park and is seeking Guest Services Associates!

WE’RE LOOKING FOR THE COOLEST HUMANS IN TOWN! Come join a team that:

• Focuses on teamwork
• Supports a collaborative environment
• Puts curiosity and great ideas first
• Is dedicated to providing an exceptional guest experience
• Builds community relationships
• Loves food and cooking
• Has fun while working hard!

Overview:

For our Guest Services Associates, it’s all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high energy part of the store. Our Guest Services team is the heartbeat of the store; you will be working with a super dedicated, skilled, and caring bunch of people whose job is to take the very best care of our guests and to communicate effectively with our entire staff, keeping them up to speed on all issues that guests bring to their attention. 

Schedule: Full-Time & Part-Time / Required availability: open, weekend, holiday availability

Pay: We Value Experience - Our starting pay ranges from $16.50-$17.92/hour, with higher starting pay for candidates who bring relevant experience.

Benefits we're proud of! Staff at Healthy Living enjoy:

Full-Time Benefits:

• Health Insurance (we pay 75% you pay 25% for single health benefits)
• Dental and Vision Insurance
• Short Term Disability Insurance
• Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Flex Spending Accounts
• Health Spending Accounts
• Paid time off (Full time staff receive 2 weeks, gain additional week on 1st and 4th anniversary)
• Sick time (Part time staff receive 40 hours of sick time a year)
• Paid Maternity/Paternity time, up to 8 weeks paid time off!
• Generous store discount: 20% off grocery, 20% off hot bar/salad bar/coffee and juice bar, 10% off beer, 20% off wine, 30% off vitamins/supplements
• Half price one month bus passes
• 401(k): 100% match of the first 3% of the staff member’s contribution. 50% match on the staff member’s contribution above 3% and up to 5%. Staff are 100% vested in Healthy Living’s contribution from day one
• Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
• Free Celtics tickets

Part-Time Benefits

• Healthy Living provides a high-quality work environment and benefits to eligible employees. These include: Our staff discounts are awesome. You will get 50% off our Juice Bar, 10% off beer, 20% off wine, 30% off Wellness supplements and 20% off everything else in the store.
• Our amazing Angel Food program, where HL staff receives all products that cannot be sold, but that is fine to eat. Amounts of food vary day to day, but the quantities can be significant. 
• 56 hours accrued sick time 
• Plenty of opportunities to earn Healthy Living gift cards for things like appreciating other staff, carpooling, and much more!
• Free Celtics tickets
• Plus many more!

Requirements

 
The Ideal Candidate will: 

• Ensures all calls to the store and in-person guest interactions are answered in a friendly, professional and timely manner and then directed to the appropriate areas; answering customer inquiries, and providing information regarding the store
• Remains diligent about reading Guest Service emails promptly and staying informed of all the necessary information as it pertains to each department and the store as a whole
• Provides immediate assistance to the Front End regarding Guest returns, issues gift cards, etc.
• Prioritizes tasks for the day such as special orders, deliveries, call backs, and HL2GO
• Remains a point of contact for any store Standard Operating Procedures (SOPs)
• Communicates often with the rest of Guest Service and with the Front End Supervisors, of any issues or topics of concern
• Creates display and on-demand gift boxes for Guests as well as charity auctions and maintains supplies for Guest service to utilize
• Takes on projects and tasks as outlined by Front End Supervisor and/or ASMs
• Knows the store inside and out and assists guests with navigation 
• Stays on top of store events: staff events, schedules, product demos
• Executes POS process for HL2GO (in conjunction with the Grocery Dept) orders and reviews all orders to be sure they are accurate and organized for pick-up
• Alerts the Front End Supervisor, ASMs, and SD to any Guest and/or staff