Guest Service Supervisor - Limelight Boulder

Company Description

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.  

Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028). 

For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

Position Summary 
The Guest Service Supervisor is responsible for overseeing the daily operation of the Guest Service team, assist with managing guest inquires and the guest services team. The Guest Service Supervisor will act as key point of contact for staff and guests. This role reports to the Guest Service Manager.

The budgeted pay range for this position is $22.00 to $26.40 per hour.

Job Posting Deadline 
Applications for this position will be accepted until March 8, 2026.

Essential Job Functions/Key Job Responsibilities
•    Train new Guest Service employees on hotel processes and procedures while acting as a support for questions 
•    Assist front desk supervisor in cross training employees when needed  
•    Ensure Front Office Leadership is aware of the guest’s comments and/or complaints 
•    Assist the Front Office Manager with payroll and scheduling
•    Report all accidents to Front Office Leadership, Director of Operations and General Manager immediately and complete appropriate paperwork 
•    Oversee inventory and replenishment of vehicle supplies 
•    Oversee regular maintenance of oil and brake fluids, tire pressure, swapping of ski and bike racks 
•    Point of contact with Audi dealership regarding Audi Experience vehicles and assist guests with Audi Experience waiver signature 
•    Comply with all policies and procedures for Limelight Hotels, Guest Services Department and Aspen One 
•    Assist in emergency and security procedures as directed by management 
•    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit 
•    Other duties as assigned.

Qualifications

Education & Experience Requirements 
•    Must be over 18 years of age  
•    A valid driver’s license is required  
•    High School Diploma or high school equivalent preferred  
•    3 year of guest / customer service skills preferred  
•    2 years of management experience preferred

Knowledge, Skills & Abilities  
•    Proficient knowledge of industry trends and best practices
•    Proficient knowledge in company policies and procedures 
•    Detailed knowledge of internal processes, workflows, and decision-making protocols
•    Skills in leading a team, providing direction, and motivating employees to reach their goals
•    Proficiency in planning, managing, and executing projects within scope and deadlines
•    Skill in assigning tasks and responsibilities to team members based on their strengths 
•    Ability to solve complex issues and find solutions in challenging situations
•    Follows all safety policies and procedures and exercises caution when working   
•    Ability to work in collaboration with others to achieve team goals 
•    Ability to make informed decisions quickly, considering both short-term and long-term impacts
•    Ability to handle difficult customer interactions and ensure high levels of satisfaction 
•    Ability to manage multiple priorities and projects simultaneously without sacrificing quality

Additional Information

Work Environment & Physical Demands
•    Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend
•    Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)