Guest Service Agent

Description

The Crowne Plaza Pittsburgh South Hills, the only full-service hotel in the Pittsburgh South Hills, is looking for a Guest Service Agent to provide exceptional service to our guests.

What you'll do:

The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous, and friendly manner.

• Guest Check-in and out:
  Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Perform duties as outlined in the Front Office Training Procedures. Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interaction with guests. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.
  
• Guest Services:
  Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters.
  
• Guest Reservations:
  Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
  
• Front Office Functions:
  Accurately manage cash drawer and credit card system. Operate phone system in, at times, a fast-paced environment. Communicate pertinent shift information to the next shift and direct supervisor. Responsible for working in a safe and conscientious manner. 

What you'll receive:

• This is a Full-Time position with a starting pay of $16.37 per hour.
• The Crowne Plaza offers medical and dental coverage, life insurance, vacation and sick time, and IHG travel perks.

Requirements

Previous hotel guest service experience is a plus.

Knowledge of computer and phone use is required.