Guest Relations Representative

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints.

DMBA is hiring a Guest Relations Representative. This is an important position. This associate is often the first and last point of contact for customers, clients, and vendor representatives. They are responsible for greeting guests and creating an impression of comfort, professionalism, and expertise. Serving DMBA guests with kindness, respect and discretion is paramount.

This is a full-time, in-office position: Monday through Friday, 8:00 AM through 5:00 PM. The hourly rate is $18.19

Key Responsibilities:

• Understand DMBA's strategic plan and objectives.
• Understand DMBA's infrastructure and diverse services.
• Greet all DMBA guests in a courteous, professional manner.

• Connect guests with the appropriate DMBA representatives or department.
• Work closely and effectively with Customer Service and Financial Planning teams.
• Understand and comply with HIPAA privacy regulations.
• Understand Company and industry terminology.
• Maintain visitor and access logs/spreadsheets.
• Maintain and issue access cards.
• Issue parking validations to guests and vendor representatives.
• Index documents into appropriate workflows.
• Ensure the reception office and consultation rooms are clean and presentable.
• Adhere to professional dress standards.
• Monitor CCTV/security camera feeds and report potential security concerns.

Essential Skills:

• Must be a consummate professional.
• Must be reliable, dependable, and punctual.
• Must have excellent verbal and written communication skills.
• Must be patient, kind, and sincere.
• Must be able to tactfully and calmly deescalate potential conflicts.
• Must work independently with poise and confidence.
• Must maintain a professional attitude and appearance.
• Must be able to effectively prioritize and manage workload.
• Must be comfortable learning security and indexing software platforms.
• Must be precise and detail oriented.
• Must be able to work overtime as needed.

Experience & Education:

• High school diploma or equivalent is required
• Proficiency with Microsoft Office Suite, specifically Excel, Word, Outlook, and Teams is required.
• Prior reception and/or customer service experience are preferred.
• Prior experience with access control and/or CCTV/security camera software systems preferred.
• Prior experience with indexing software is preferred.

What We Offer:

• Competitive pay
• Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah
• Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
• Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays
• Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.
• Tuition reimbursement
• Career development through company sponsored programs and over 5000 on-demand online training courses.
• Hybrid work schedules available depending on position
• Employee Assistance Program