Guest Recognition Specialist/Group Rooms Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

Four Seasons Resort Palm Beach is seeking a Guest Recognition Specialist/Group Rooms Coordinator to join our exciting Reservations team. Don't miss this unique opportunity to be part of our award winning team, while beginning your career with the world's leading luxury hotel company!

This hybrid role is part of the Shared-Services ResCom Department and is primarily responsible for the functions of Guest Recognition Specialists and Group Rooms Coordinator for Four Seasons Resort Palm Beach (PBF).  Four Seasons Resort Palm Beach will be your home hotel, however, the ability to travel and work on-site at any of the South Florida properties as required with notice is essential. This role reports to the Director of ResCom (based in Palm Beach) with dotted lines to the Revenue Manager and Front Desk Manager at PBF.

What you will do

Guest Recognition Specialist (GRS):

• Review all guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in Opera and Golden. Arrival's preparation lead time is a minimum 2 days ahead of arrival date. Review includes:

• Essentials and preferences which may have been updated by another hotel and need to be incorporated for this stay-

• Pictures must be added to as many profiles as possible to push recognition.

• Action preferences by creating departmental notes and traces to notify the department.

• Action guest preferences for Incognito or PR profiles ensuring proper profile management of the of the corresponding PR/Incognito profile.

• Merge duplicate profiles for arriving guests ensuring the Webmaster profile is maintained as the primary when applicable.

• Check for Same-day arrivals throughout the shift using Golden Dashboard in Key to assist with identifying any arrival that was not captured,

Profile Updating

• Co-ordinate the review of glitch and Medallia databases and ensure updates of guest profiles. (The responsibility of this process may vary from hotel to hotel, the GRS needs to ensure it is being done)

• Liaise with Guest Relations manager to ensure a connection in made between the guest’s information and the guest’s experience at all stages of their stay (pre arrival, stayover, and post departure)

• Liaise with F&B and Spa systems (i.e., Open Table, Book4Time) to ascertain preferences and populate where applicable.

Guest Profile/Preference Expert/Champion

The Guest Recognition Specialist is the guest profile and preference expert, fully trained and familiar with all aspects of profile management.

• Thorough knowledge of Golden

• Fully trained on all central training courses with a minimum passing grade of 80%