Guest Journey Representative

What you will be doing

• Create incredible memories for guests!
• Building local contacts and be in the know on local area, including events happening in immediate and long term, to provide information to guests.
• Provide and recommend things to see and do in the hotel and local area. Highly knowledgeable of all Instagrammable spots. Stay up to date on services and attractions. Able to Influence and guide guests to amenities and services.
• Ensure Concierge lounge is inviting and clean.
• Provide food and beverage services to guests, ensuring food quality and presentation is appealing, mixing drinks for guests. Complies with applicable laws and responsible alcohol service.

Qualifications Join Our Team as a Guest Journey Representative at Murrieta Hot Springs Resort! Are you an energetic, enthusiastic, and caring individual with a passion for hospitality? Do you thrive in a dynamic environment where your empathy can shine? Murrieta Hot Springs Resort is excited to welcome you to our team in our first year of opening! As a Guest Journey Representative, you will play a crucial role in ensuring our guests feel welcome and valued from the moment they reach out to us. Your expertise will be vital in creating memorable experiences, guiding our dedicated team, and upholding the high standards that define our resort.   What You’ll Do:

• Provide outstanding service by responding to guest inquiries and reservation requests with warmth and professionalism.
• Collaborate with various departments to ensure seamless guest experiences from booking to arrival.
• Help guests navigate their journey at the resort whether it be a day visit, spa treatment, overnight stay, or dining experience
• Assist guests with reservations, modifications, and cancellations accurately and efficiently.
• Help guests navigate any technological tools or systems related to their reservations.
• Maintain a proactive, guest-centric approach to ensure satisfaction throughout their interaction with our resort.

What We’re Looking For:

• A friendly and positive individual who is passionate about guest service.
• Someone who pays attention to the details that enhance the overall guest experience.
• A problem-solver who can gracefully handle challenges and resolve issues.
• A team player who enjoys collaborating with others to deliver exceptional service.

At Murrieta Hot Springs Resort, we're not just offering a job—we're offering the chance to be part of something special. If you’re ready to make a lasting impact on our guests' journeys and grow with us, we’d love to hear from you! Apply today and become a key player in the exciting new chapter of Murrieta Hot Springs Resort.   Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Rotating weekends

Experience:

• Resort/Reservation: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Murrieta, CA 92563 (Required)

Work Location: In person   Job Type: PART TIME Pay: $18.00 - $19.00 per hour DOE