Guest Experience Supervisor

Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We're currently seeking a friendly, thoughtful, and gracious Guest Experience Supervisor for our Front Office at 1 Hotel South Beach. The Guest Experience Supervisor's responsibility is to build and create experiences that are memorable and unique. The Guest Experience Supervisor takes the initiative and delivers a wide range of services that guide guests throughout their entire stay. The Guest Experience Supervisor will be on their feet and moving around, and taking a  hands-on approach to work. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience.  If you feel this role is calling out your name, we'd love to hear from you. 

About you...

Passionate about hotel operations and guest service with a minimum of 3 years experience working in hotel guest services area OR 2 years of supervisory experience in hospitality OR 1 year of Forbes five-star rated hotel supervisory experience. 

A post-secondary diploma or degree would be a plus. 

Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest engagement. 

Excels at communication, both verbal and written. 

Able to stand, or walk for an extended period of time or for an entire work shift. 

Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays.

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

Designed by Nature work environment

Health & Wellness- Competitive Medical, Dental & Vision, and EAP program

Retirement Planning

Paid Personal Days 

Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!

SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.

Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

SH Hotels & Resorts is an Equal Opportunity Employer