About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Position Statement:

International Specialists are responsible for working with our valued guests, hotels, and customers around the world, via different communication channels, to address and resolve their enquiries, and in turn, restore or consolidate their faith in the Hilton portfolio of brands. 

This position is responsible for turning instances of service shortfalls and communication breakdowns into positive experiences for our hotel guests and Hilton Honors members. 

Guest Assistance Specialists are fully trained and empowered, to assist Hilton customers and fellow Team Members with their questions and concerns; these enquiries may relate to hotel stays, finance, reservation procedures & conditions, Hilton Honors policies & account management, etc.

This GA Specialist role is also responsible for working in partnership with Hotel Management, to increase overall guest loyalty to their hotels and the Hilton portfolio of brands overall.

If you understand the importance of offering exceptional hospitality experiences, and take pride in offering great customer service, then this may be the perfect opportunity for you. 

Position Summary:

What will I be doing?

Communication Skills

Must be able to communicate confidently, with internal and external customers, via multiple communication channels in both English & Turkish. Must effectively correspond with peers, internal/external partners, hotels and customers in a professional and timely manner.

Problem Resolution