Group Sales & Student Matinee Coordinator

Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff.

Reports to:

Group Sales and Student Matinee Manager

FLSA:

United States of America (Exempt)

Employment Status:

Regular/Full time

ABOUT THE ALLIANCE THEATRE: The Tony Award® winning Alliance Theatre is the leading producing theater in the Southeast, reaching more than 165,000 patrons annually. Over 116 productions have premiered at the Alliance Theatre, including nine that went on to Broadway and one to Netflix. The theater also just celebrated the completion of a $34 million, state-of-the-art renovation to its main performance space, The Coca-Cola Stage. Off the stage, the Alliance Theatre is dedicated to education and community engagement. Through performances, classes, camps, in-school initiatives, online programs, and more, the Alliance Theatre reaches over 90,000 students and community members annually. The Alliance Theatre’s mission is to expand hearts and minds on stage and off through the power of storytelling. The mantra “Your Story. Your Stage.” represents the theater’s commitment to telling diverse stories on a stage dedicated to the Atlanta community.

DESCRIPTION:

The Group Sales & Student Matinee Coordinator plays a key role in supporting the strategy for group sales and student matinees at the Alliance Theatre. This position involves collaborating with various departments to drive group ticket sales, providing exceptional customer service to group clients, and coordinating the Theatre for Young Audiences and Bernhardt Theatre for the Very Young student matinee programs. This role is also responsible for providing customer service to drama camp and education families during the summer. The coordinator will report to the Group Sales & Student Matinee Manager and work closely with the team to achieve revenue goals and optimize performance schedules.

RESPONSIBILITIES:

Group Sales Support:

● Assist in developing and executing comprehensive strategies to drive group ticket sales and revenue for the Alliance Theatre.

● Cultivate and maintain relationships with local businesses, community organizations, senior homes, tour operators, and other potential group clients.

● Collaborate with the Marketing and Engagement teams to create compelling group sales collateral, promotional materials, web content, and customized packages to attract diverse group audiences.

● Participate actively in events, festivals, and community outreach programs to promote the Alliance Theatre's group sales opportunities.

● Coordinate with the Education department to book their group needs, such as summer camps, Teen Audience Fusion, and grant-funded programs.

Client Relationship Management:

● Assist in serving as the primary point of contact for key group clients, responding to inquiries promptly and providing accurate information about show schedules, pricing, availability, seating, and special accommodations.

● Collaborate with the Patron Services team to ensure seamless ticketing and seating arrangements for group bookings.

● Help in maintaining a customer database, including contact information, preferences, and purchase history, to facilitate effective communication and targeted marketing efforts.

● Coordinate and support special experiences for select groups, such as backstage tours.

Student Matinee Program Support:

● Assist in coordinating Theatre for Young Audiences and Bernhardt Theatre for the Very Young student matinee performances and tours, including scheduling, reservations, payment, logistics, and maintaining waitlists.

● Collaborate with local schools, educators, and administrators to promote student matinee opportunities.

● Assist in communicating pre- and post-show educational materials, workshops, and discussions to educators to enhance the students' theater experience.

● Be present for TYA and TVY school day performances and assist with greeting buses, directing educators, and supporting house management with seating.

Camp Customer Support:

● Respond promptly and professionally to inbound phone calls and emails from camp and education families.

● Provide exceptional customer service to camp and education families, addressing questions and concerns in a timely and effective manner.

● Communicate effectively with camp and education staff, teaching artists, and parents regarding student absences, early dismissals, carpool changes, and other day-to-day camper issues.

● Assist with camper and acting program r