Group Product Operations Manager (Payroll Core & Experience)

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

As Group Product Operations Manager for Payroll Core & Experience, you’ll lead teams that power Deel’s payroll operations, delivering accuracy, reliability, and transparency at every scale - from SMB founders running payroll for a handful of employees to global enterprises processing tens of thousands. You will drive automation, self-service, and workflow improvements that power payroll, while making the payroll experience seamless for clients and internal stakeholders alike. This role is highly cross-functional, partnering with product, engineering, operations, and go-to-market teams to deliver enterprise-grade systems, global rollouts, and tailored experiences for SMB, Mid-Market, and Enterprise customers. Your work will directly advance Deel’s mission to make payroll scalable, compliant, and effortless worldwide.

Responsibilities

• Lead and develop product operations teams across the Payroll Core and Experience verticals, ensuring alignment with company mission and quarterly OKRs.

• Drive cross-functional initiatives that improve accuracy, automation, and scalability of global payroll cycles across all engines and customer segments.

• Translate business objectives (automation, error reduction, enterprise readiness, CSAT improvement) into operational strategies, systems, and measurable outcomes.

• Partner with Product and Engineering leaders to deliver no-touch, self-service payroll features and workflows that scale from SMB to Enterprise.

• Ensure teams deliver tailored payroll experiences for key personas (SMB founders/ops, Mid-Market HR/finance, Enterprise payroll/finance), optimising workflows at each growth stage.

• Oversee the design and implementation of operational systems that reduce manual hours, streamline contract synchronisation, and improve error resolution.

• Ensure operational readiness for enterprise clients, including scaling processing capacity, reporting performance, and compliance for workforces of up to 30k employees.

• Guide teams in collecting, quantifying, and prioritising payroll-related challenges from clients, Payroll Managers, and internal stakeholders to inform product direction.

• Lead global go-to-market and rollout strategies for new payroll features, ensuring adoption, consistency, and quality across regions and customer types.

• Champion a culture of root-cause analysis and long-term solution design, enabling teams to reduce error rates and strengthen payroll reliability.

• Define, monitor, and communicate key operational metrics (automation rates, error reduction, cycle quality, CSAT), ensu