Group Product Manager, Telematics Experience

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Ford Pro Intelligence provides telematics and fleet management services to our commercial and fleet customers. Ford Pro products and services serve as a foundational building block to Ford’s continued leadership and innovation in fleet/commercial vehicle market segments. Fleets are our future, representing a significant portion of vehicle sales and continual expected growth.

In this position... 

Ford is #1 in commercial vehicles in North America and the #1 brand in Europe, but our services business is nascent – huge opportunity to build a new business/market leader.

Ford’s Telematics product is launched/has been in market for several years and is experiencing rapid growth, though there is still meaningful time/room to influence the overall strategy, features, and look/feel of the product and lead the team through a period of breakout growth.

Ford has embedded high-quality modems into all commercial vehicles since 2020 – creating a base of connected vehicles in the market and allowing Ford to meaningfully differentiate from current, aftermarket-hardware-based Telematics competitors.

What you'll do...

• Own the end-to-end vision, strategy, and roadmap for Ford Pro front-end experiences, globally
  • What do our commercial customers need? How does this vary by persona? By customer segment? By region?
  • How should these needs be met through in-vehicle, web and app features for Telematics?
  • How well are these customers served today by currently available offerings?
  • How can Ford differentiate and best serve our commercial customers?
• Set and drive the product roadmap to bring your vision to life, working with the engineering and design teams
• Partner with Telematics back-end product/engineering and Vehicle Program teams to understand what is possible from a data, controls, insights, etc. standpoint and to align on joint roadmaps to create novel, high-value features
• Work with sales and marketing to ensure your products are commercially successful
• Become the undisputed expert on commercial fleet customers and their telematics needs
  • Conduct primary research (interviews, surveys, attend trade shows, etc.)
  • Consolidate internal knowledge on the customer/prior products
  • Shadow the sales team to pull back knowledge from sales into the product/roadmap
  • Instrument the product to learn directly from use; define and invent KPIs and measures of success
• Report state out to and manage concerns of executive Ford stakeholders
• Manage and develop a high performing team of product managers to execute the above

You'll have... 

• 7-10 years as a product manager, having shipped successful products in the past, ideally in the B2B SaaS space and/or data/insights-heavy products
• 3+ years as a people manager or group leader
• A portfolio of highly engaging and visually delightful UI and UX
• Track record of solving tough problems and delivering working solutions throughout career
• Track record of expertise implementing solutions on various digital interfaces, including web, mobile, infotainment or television
• Demonstrated effectiveness in shipping software products that impact millions of endpoints or customers
• Demonstrated effectiveness in large, complex, highly matrixed organizations
• Passion for serving customers
• Bachelor's degree required 
• Must be willing and able to work on-site in the Dearborn, MI offices a minimum 3 or more days a week

Even better, you may have...

• Master's degree
• Experience in business with multiple competing customer personas, including owners, operators, providers, and regulators
• Experience working with / in businesses that utilize fleets of vehicles
• Experience working with data and products which leverage data
• Academic and/or work background in engineering

You may not check every box, or your experience may look a little different from