Group Director, Commerce & Retail Media

Job Description:

Dentsu is seeking a Group Director, Commerce & Retail Media to join New Stream Media (NSM) and lead strategic, operational, and client delivery excellence across one or more enterprise Retail Media Network (RMN) and commerce engagements.

This role is a client-facing, hands-on leadership position, responsible for owning day-to-day client relationships, guiding account strategy, and leading cross-functional teams across retail media, monetization, data, and commerce enablement. The Group Director will act as a trusted advisor to senior client stakeholders, while ensuring strong operational rigor, financial accountability, and delivery quality.

This role requires comfort operating at both a strategic and tactical level, balancing executive client engagement with hands-on leadership and delivery oversight.

Key Responsibilities

Client Leadership & Strategic Partnership

• Serve as the primary day-to-day executive lead for assigned Retail Media and Commerce clients
• Build and maintain strong relationships with senior client stakeholders, including RMN leadership, media, merchandising, and technology partners
• Lead strategic planning, roadmap development, and ongoing optimization of retail media and commerce programs
• Translate client objectives into scalable, measurable solutions aligned to NSM and Amplifi capabilities

Account Ownership & Operational Excellence

• Own RMN account health, including scope delivery, resourcing, timelines, and quality of output
• Ensure strong operational discipline, including forecasting, billing accuracy, staffing alignment, and financial performance
• Partner closely with Finance, Resource Management, and Operations to manage budgets, margins, and capacity
• Identify risks and proactively develop mitigation plans to keep work on track

Team Leadership & Development

• Lead and mentor a team of RMN Account Managers
• Set clear expectations, provide coaching, and support career development across assigned teams
• Foster a culture of accountability, collaboration, and continuous improvement
• Act as a key contributor to hiring, onboarding, and team design for growth and backfills

Retail Media & Commerce Expertise

• Bring deep expertise across Retail Media Networks, commerce monetization, and performance marketing
• Guide clients on best practices, emerging trends, and innovation across RMNs and commerce ecosystems
• Partner with internal teams across Media, Data, Technology, and Consulting to deliver integrated solutions
• Support the development of playbooks, frameworks, and POVs that strengthen NSM’s offering

Qualifications & Experience

• 10+ years of experience in commerce, retail media, performance marketing, or digital media
• Proven experience leading enterprise-level client engagements
• Strong understanding of Retail Media Networks and monetization models
• Demonstrated success managing cross-functional teams and complex programs
• Experience owning account operations, financials, and resourcing
• Executive-level communication and stakeholder management skills

The annual salary range for this position is $119,000 -$185,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expe